Web Interface Not availble (F2-221)TOS_X642.0_5.1.67

Initialization of newly purchased TNAS or re-installation of your TNAS
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franmarques
Posts: 2
Joined: 28 Mar 2025, 01:28
Spain

Web Interface Not availble (F2-221)TOS_X642.0_5.1.67

Post by franmarques »

Hi.

My TN F2-221 is not available through the web interface. TNAS PC software, is also unable to find it, and if I try to add my TNAS on TNAS PC through IP, after entering the fixed IP and my user and pwd, I get the message "wrong user name or password"
Seraching with a network tool, I can find the TNAS at the right IP, but only 2 ports available; 139 and 445.
I can access the files through SMB, so the hard drives are working, but nothing else.
¿How can I restore the web interface?
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: Web Interface Not availble (F2-221)TOS_X642.0_5.1.67

Post by TMzethar »

We see that you are using a TNAS model from the TOS4 era, and the drive inside might still have the TOS4 partition format (characteristic: system partition/root directory is only 2GB). If you did not reset the HDD during your previous upgrade to TOS5, it's likely to be the situation mentioned above. In this case, we recommend installing a stable version of TOS5.0.176 that is compatible with the TOS4 partition format:
https://download2.terra-master.com/TOS_ ... 111430.ins
If it prompts "Format","Create","Delete"disk/storage/raid, please stop the operation immediately, or you will lose data. Please contact Service team service(at)terra-master.com for help.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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franmarques
Posts: 2
Joined: 28 Mar 2025, 01:28
Spain

Re: Web Interface Not availble (F2-221)TOS_X642.0_5.1.67

Post by franmarques »

I tried to reinstall following the procedure (shutdown NAS - remove HDDs - restart - insert HDDs) and the installation procedure (the automated one) stalled at 0%, when the screen shows the percentage of advance (I left the system trying to install for several hours)
I tried again with the manual procedure and installing the file from the link you provided, and the installation worked properly, although once installed, I can't access the web interface.
Finally I downloaded the TOS 4.2.44 file and tried to install it, and it worked perfectly.
Now that I have a web interface again, I'll save my files and will try to update, following the normal (from web interface) procedure.
I'll update later.
Regards.
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