[Help] Local Access only via IP

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magnus4ever
Posts: 21
Joined: 15 Jan 2025, 00:44
Germany

[Help] Local Access only via IP

Post by magnus4ever »

As of this morning, i can access the web surface only by using the direct IP of my F4-424. If I use the .local adress, I only get a "IP address not found" message in my browser. tested on multiple devices.

Is my router at fault? Or do I need rto check some settings on my TNAS?
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TMzethar
TM Support
Posts: 2818
Joined: 27 Oct 2020, 16:43

Re: [Help] Local Access only via IP

Post by TMzethar »

If you suspect that the issue is related to TOS settings, you can attempt to start the F4-424 without installing any HDD/SSD. At this point, due to the absence of available HDD/SSD, it will automatically enter the initialization boot system.

Please test its availability in your local network using 'TNAS.local/'.
If 'TNAS.local/' is accessible at this time, the issue may be related to TOS settings.
If 'TNAS.local/' is not accessible, we recommend checking your network.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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magnus4ever
Posts: 21
Joined: 15 Jan 2025, 00:44
Germany

Re: [Help] Local Access only via IP

Post by magnus4ever »

Whatever it is, after restart of router & NAS, its working again.
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magnus4ever
Posts: 21
Joined: 15 Jan 2025, 00:44
Germany

Re: [Help] Local Access only via IP

Post by magnus4ever »

Whatever it is, after restart of router & NAS, its working again.
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RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: [Help] Local Access only via IP

Post by RyanYang »

This issue might be related to mDNS service, router cache, device conflicts or network configuration. You can try troubleshooting from the following aspects:
1. Check your router's mDNS settings to ensure it is functioning properly.
2. Make sure the device names in your local network are unique to avoid conflicts.
3. Update your router's system firmware to fix potential vulnerabilities.
4. Clear the router's DNS cache to prevent old records from affecting resolution.
By the way, could you please let me know which functions you used before this problem occurred again?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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