TNAS mobile does not see NAS

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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile does not see NAS

Post by TMtina »

Noah wrote: ↑13 Mar 2025, 14:32 I'm trying to use the TNAS Mobile 3 app on my Android 9 phone, but it doesn't seem to work. The app either crashes or fails to connect to my TNAS device. Is there a compatibility issue with Android 9? Are there any specific settings or updates I need to make it work?
We apologize for the inconvenience! The TNAS mobile 3 application requires a minimum system requirement of Android 10. If your phone supports an upgrade to Android 10 or a later version, please try updating the system. If not, we recommend using another phone running Android 10 or higher to install and use TNAS mobile 3.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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EthanBerg97
Posts: 14
Joined: 20 Feb 2025, 19:06
Norway

Re: TNAS mobile does not see NAS

Post by EthanBerg97 »

thanks, it is helpful.
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: TNAS mobile does not see NAS

Post by TMzethar »

Noah wrote: ↑13 Mar 2025, 14:32
The TNAS mobile 3 application requires a minimum system requirement of Android 10. If your phone supports an upgrade to Android 10 or a later version, please try updating the system. If not, we recommend using another phone running Android 10 or higher to install and use TNAS mobile 3.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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King7
Posts: 14
Joined: 20 Feb 2025, 15:03
United States of America

Re: TNAS mobile does not see NAS

Post by King7 »

haha....I like TNAS Mobile 3, access to my TNAS everywhere makes things simple
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: TNAS mobile does not see NAS

Post by EthanLiu »

Noah wrote: ↑13 Mar 2025, 14:32
The TNAS Mobile 3 application requires Android 11 or above to install.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Peterlll06
Posts: 17
Joined: 18 Feb 2025, 12:12
Netherlands

Re: TNAS mobile does not see NAS

Post by Peterlll06 »

Noah wrote: ↑13 Mar 2025, 14:32
Maybe the version of Android 9 is too low. I am now using Android 14 and the app runs well.
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