Scheduled Auto Shutdown a graceful one?

Discuss, seek assistance, and report issues related to hardware components, such as hardware platforms, memory, network ports, power supplies, UPS systems, and so on.
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rfbjr
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Re: Scheduled Auto Shutdown a graceful one?

Post by rfbjr »

After a troubleshooting session with support:
The inspection is complete. As previously suspected, the issue is related to the SSD Hyper Cache. We have identified the cause of the problem and are currently discussing relevant countermeasures.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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magnus4ever
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Re: Scheduled Auto Shutdown a graceful one?

Post by magnus4ever »

I'm seeing the same issue, can someone elaborate what "issue is related to SSD Cache" means?

Is there some immeadiate measure available to avoid this?
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Gremlin
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Re: Scheduled Auto Shutdown a graceful one?

Post by Gremlin »

magnus4ever wrote: 11 Mar 2025, 22:28 I'm seeing the same issue, can someone elaborate what "issue is related to SSD Cache" means?

Is there some immeadiate measure available to avoid this?
I would say turn off ssd cache. Not many users really need it anyway. It might have been ok if it remained as the original option of read-only or read-write, but I noticed a post some time ago that said the read-only option had been removed.
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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TMzethar
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Re: Scheduled Auto Shutdown a graceful one?

Post by TMzethar »

rfbjr wrote: 07 Mar 2025, 19:24
This issue has been resolved in TOS 6.0.648. If any customer continues to experience this problem, we recommend contacting our technical support email for a thorough remote inspection.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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rfbjr
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Re: Scheduled Auto Shutdown a graceful one?

Post by rfbjr »

Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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magnus4ever
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Re: Scheduled Auto Shutdown a graceful one?

Post by magnus4ever »

rfbjr wrote: 12 Mar 2025, 18:00 Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
Thanks for Answering, will do the same. After updating to 650, what type of Cache did you choose? Just read or Read/Write? I've read on this forum that the second option was canned?
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rfbjr
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Re: Scheduled Auto Shutdown a graceful one?

Post by rfbjr »

magnus4ever wrote: 12 Mar 2025, 18:03
rfbjr wrote: 12 Mar 2025, 18:00 Short answer: yes, issue is resolved. It did take on both of my boxes, to delete the hyper cache and recreate it after updating to 650.
Thanks for Answering, will do the same. After updating to 650, what type of Cache did you choose? Just read or Read/Write? I've read on this forum that the second option was canned?
Balanced Mode.
Wish there was some stats to verify what it is actually doing.
F6-424 & F4-425 Plus at 7.0.0777
F4-424 Pro also at 7.0.0777
D4-320
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magnus4ever
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Germany

Re: Scheduled Auto Shutdown a graceful one?

Post by magnus4ever »

Does someone have advice how to safely delete the Hypercache? Tried to.delete it and update to version 650, but after restart, system is updated but Hypercache is still there.

I think it's creating some issues, especially with sync tasks.
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crisisacting
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Re: Scheduled Auto Shutdown a graceful one?

Post by crisisacting »

magnus4ever wrote: 16 Mar 2025, 07:43
All file services need to be disabled prior to attempting, for deletion to be successful.
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