After last update ,my cameras was listed but impossible to connect on them.I try to desintall re-install surveillance manager but impossible to create camera ,I can begin the process ,connection is ok and after nothing happen when I click on "create"
Thanks for your help
I can't create camera since last update
Re: I can't create camera since last update
To better understand and address the issue, we need to gather some essential information. Could you please provide details on the following:
What model of NAS are you using?
By “update” do you mean TOS update? What was the version before the update? What is the current version?
Can you provide a screenshot to show the problem?
What model of NAS are you using?
By “update” do you mean TOS update? What was the version before the update? What is the current version?
Can you provide a screenshot to show the problem?
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AbeilleDuForez
- Posts: 6
- Joined: 23 Feb 2025, 01:27
Re: I can't create camera since last update
It's after update of Surveillance manager on TNAS F4-223
Re: I can't create camera since last update
Please provide us with the Debug log of the Surveillance Manager for inspection.
Support mailbox: support(at)terra-master.com
Support mailbox: support(at)terra-master.com
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AbeilleDuForez
- Posts: 6
- Joined: 23 Feb 2025, 01:27
Re: I can't create camera since last update
OK it's made
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AbeilleDuForez
- Posts: 6
- Joined: 23 Feb 2025, 01:27
Re: I can't create camera since last update
Sorry I have this message :<[email protected]>: host terra-master.com[223.29.250.107] said: 552
"552 5.3.4 Message size exceeds fixed limit\r\n"
"552 5.3.4 Message size exceeds fixed limit\r\n"
Re: I can't create camera since last update
Please try to provide it via the shared link to the support email.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AbeilleDuForez
- Posts: 6
- Joined: 23 Feb 2025, 01:27
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shahmanank
- Posts: 7
- Joined: 31 May 2025, 06:28
Re: I can't create camera since last update
Any progress with this issue since I do also have same issue with Surveillance Manager app on my TNAS? Appreciate corrective actions for me to work on solving this concern.