TNAS PC Update

Engage in discussions, seek assistance, and report issues related to client applications, including: TNAS PC for Windows and macOS, TNAS mobile for iOS and Android, as well as smart TV applications and clients.
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

TNAS PC Update

Post by AES »

I launched it, it reported that there is a new version, okay, I downloaded it, it was very slow and I had to download the file myself, the file was downloaded to the network NAS drive, installation from the network drive is impossible, although for most Progams it runs normally from the network NAS drive.
Launched the installer, updated, launched the program again a window with a proposal to update. Closed the program. Launched the installation again, it did not help at all, I do not know where it was installed and what it updated, but it thinks that it was not updated.

Image


macOS 15.3.1 (24D70)
The old version is launched from the Programs folder.
And the file /Applications/TNAS PC.app/Contents/MacOS/TNASPC is old. What did I update twice?

https://www.virustotal.com/gui/file/b14 ... 60/details
TerraMaster F8, TerraMaster F2-425, Syno 218+
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: TNAS PC Update

Post by TMzethar »

We have reproduced a similar issue and are currently investigating and resolving it.
Please download the latest installation package on the TNAS PC app, uninstall the existing TNAS PC app, and complete the fresh installation using the new package.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

TMzethar wrote: 14 Feb 2025, 14:11 We have reproduced a similar issue and are currently investigating and resolving it.
Please download the latest installation package on the TNAS PC app, uninstall the existing TNAS PC app, and complete the fresh installation using the new package.
I did this and it updated.
Now it says that the current version is the latest.
TerraMaster F8, TerraMaster F2-425, Syno 218+
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

What's interesting is that the Surveillance Manager icon opens two web interface pages, the main one and Surveillance. It's probably intended that Surveillance should open inside the main page, like TerraSearsh, but it can't do that.

/tos/#/desktop
/Surveillance/#/

Image
TerraMaster F8, TerraMaster F2-425, Syno 218+
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drewman141
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Joined: 03 Jan 2025, 01:10
United States of America

Re: TNAS PC Update

Post by drewman141 »

FYI. I had the same issue on MacOS 11.7.10 x86. Tried deleting and redownloading package from https://download3.terra-master.com/Apps ... .2.072.pkg

After launching the app and going to settings, it shows version 5.2.072 and I don't get the "newer version available" error. However, if I go to the file menu "About TNAS PC" the popup shows as version 5.1.72
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: TNAS PC Update

Post by EthanLiu »

AES wrote: 15 Feb 2025, 03:17 What's interesting is that the Surveillance Manager icon opens two web interface pages, the main one and Surveillance. It's probably intended that Surveillance should open inside the main page, like TerraSearsh, but it can't do that.

/tos/#/desktop
/Surveillance/#/

Image
Regarding the issue you mentioned about the "Surveillance Manager icon opening two Web interface pages," this is done for system security and usability considerations. We will also take into account the request you mentioned. Thank you for your feedback.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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EthanLiu
TM Product Manager
Posts: 177
Joined: 13 Nov 2023, 14:25
China

Re: TNAS PC Update

Post by EthanLiu »

drewman141 wrote: 01 Mar 2025, 02:30
Please refer to the version displayed in the settings module within the app as the main application version. The version you see in "About TNAS PC" can be understood as the development version number.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

The update file is not downloaded.

https://download3.terra-master.com/Apps ... .2.137.pkg

Image

Image
TerraMaster F8, TerraMaster F2-425, Syno 218+
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OrionXie
TM Support
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Joined: 14 Apr 2025, 18:30
Saudi Arabia

Re: TNAS PC Update

Post by OrionXie »

AES wrote: 07 May 2025, 05:33
嗨,AES。关于您的情况,请与技术支持电子邮件或 LiveChat 保持沟通。
To contact our team, please send email to following addresses. "(at)" = "@"
Technical team: support(at)terra-master.com
Service team: service(at)terra-master.com
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AES
Posts: 170
Joined: 22 Nov 2024, 04:52
United States of America

Re: TNAS PC Update

Post by AES »

I don't understand the point of this forum. But I clearly understand that your company is in complete disarray and chaos in the direction of software development.
TerraMaster F8, TerraMaster F2-425, Syno 218+
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