[Help] New F6-424 Causing Network Slowdown

[terroradagio]

Hello,

I have a brand new F6-424 configured and working well at first it seems. However, I have noticed that since adding the NAS to my network I am getting network drops/packet loss that is affecting other devices.

My setup:

Amplifi Alien Router is connected to a TP-Link TL-SG108S-M2 8-Port 2.5G Switch. The NAS and my desktop are connected to this switch to get 2.5g speeds.

On my desktop which has an Intel 2.5g connection, I will get random drops and packet loss of my connection. This all started happening once the F6-424 was added to the network.

I have tried various different CAT6 cables and even changing the switch. Nothing seems to help with this network disruption. I previously had a Synology NAS working well on my network and with no issues like I am having since adding the F6-424.

Why would the F6-424 be causing this to my network? At this time it only has an Emby install. I have not even got to the process of adding data yet as if I can't figure out why this is happening I am going to have to return and stick with Synology.

[GevinKe]

Hello,

I have a brand new F6-424 configured and working well at first it seems. However, I have noticed that since adding the NAS to my network I am getting network drops/packet loss that is affecting other devices.

My setup:

Amplifi Alien Router is connected to a TP-Link TL-SG108S-M2 8-Port 2.5G Switch. The NAS and my desktop are connected to this switch to get 2.5g speeds.

On my desktop which has an Intel 2.5g connection, I will get random drops and packet loss of my connection. This all started happening once the F6-424 was added to the network.

I have tried various different CAT6 cables and even changing the switch. Nothing seems to help with this network disruption. I previously had a Synology NAS working well on my network and with no issues like I am having since adding the F6-424.

Why would the F6-424 be causing this to my network? At this time it only has an Emby install. I have not even got to the process of adding data yet as if I can't figure out why this is happening I am going to have to return and stick with Synology.

We sincerely apologize for the inconvenience caused and have reported this issue to our product team. We will arrange for verification and resolution as soon as possible. Thank you for your understanding and support.

[TMnick]

Hello, to resolve this issue, we need you to access the system, export the logs, and send them to us so that we can further analyze the cause.

Here’s how to send the logs: Go to the "Support and Help" module, generate a report on the "Issue Feedback" page, and send it to our technical support email.

Thank you for your support and understanding!