centralized backup 3.0.090 destination EMPTY

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gexpo
Posts: 5
Joined: 21 Jul 2023, 04:07
Italy

centralized backup 3.0.090 destination EMPTY

Post by gexpo »

Hi, i'm using f2-221 TOS 5.1.67 - BTFRS Volume 2TB, and i cannot set DESTINATION FOLDER on it.
Where could be the problem?
Thanks for all.
Regards
GE
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gexpo
Posts: 5
Joined: 21 Jul 2023, 04:07
Italy

Re: centralized backup 3.0.090 destination EMPTY

Post by gexpo »

NO Volume 2 available: i got only Volume1, BTFRS (as shown in photo) with shared folders. Users data stored on it!
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: centralized backup 3.0.090 destination EMPTY

Post by TMzethar »

Sorry for the previous incorrect response.
This may be an error in the interface for obtaining shared folders. Please try restarting Cenralized Bakcup to retrieve it again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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gexpo
Posts: 5
Joined: 21 Jul 2023, 04:07
Italy

Re: centralized backup 3.0.090 destination EMPTY

Post by gexpo »

restarted NAS;
Restartyed Centralize Backup
same result.
thank you
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: centralized backup 3.0.090 destination EMPTY

Post by TMzethar »

Based on the known information, the problem is likely to be related to both the system and Centralized Backup.
We observed that your NAS is a model from the TOS4 era, and its HDDs are probably still in the TOS4 storage format (system partition is only 2GB). It can barely use TOS 5.1.67, and you may encounter various issues.
While for stable usage, you can install TOS 5.0.176, which is more suitable for a 2GB system partition. However, Centralized Backup requires at least TOS 5.1.67.
If you do not have much data, we recommend that you back up your data, use the disk utility to delete all partitions on the HDDs, and then reinstall the latest TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: centralized backup 3.0.090 destination EMPTY

Post by TMzethar »

According to the latest information, the Centralized Bakcup app has had several interface changes in following the TOS update. For stability and compatibility, it is recommended that you use TOS 5.1.145.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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