CloudSync stops syncing

[ParagonX]

Hello,

I have setup CloudSync with 3 accounts GoogleDrive, OneDrive and Dropbox.

While setting up on my F2-424 everything works fine. once I close the tab and open it the next day to check sync progress, CloudSync looks empty (no accounts, no taks or anything show up). If I uninstall, then reinstall and open the app without removing the configuration files it starts syncing again.

Can you please assist as this is the main reason I bought this NAS.

[TMLila]

Hello!
Please follow the steps below to resolve the issue you are experiencing:
1. Check CloudSync status:
Go to Application Center and check if CloudSync is successfully enabled for your installed applications. if it is enabled, we recommend you to disable CloudSync and then re-enable it.
2. Reinstall CloudSync:
If the problem persists after re-enabling CloudSync, we recommend that you uninstall the CloudSync application, reboot the NAS device, and then reinstall and enable CloudSync.
3. Contact Technical Support:
If the issue is still not resolved after trying the above steps, please visit our official website and contact our online customer support to arrange for remote technical support. Our technical team will provide further assistance.
Thank you for contacting TerraMaster!

[ParagonX]

Hello,

I have enabled it again it was disabled. Is there any way to keep it on Enabled?

[EthanLiu]

Perhaps you need to contact our technical support for remote troubleshooting.