TOS 6 openVPN config file "configuration failed"

IPv4/6, Port, VPN, proxy, SSH, remote access and more.
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rhoadsnroses82
Posts: 7
Joined: 01 Dec 2024, 03:41
United States of America

TOS 6 openVPN config file "configuration failed"

Post by rhoadsnroses82 »

I've been trying to import the openVPN config file provided by protonVPN into TOS 6 and it always says configuration failed. I definitely put in the correct user name and password, and i've tried UDP and TCP config files. always same result. I need this NAS to run behind a VPN, so i will be returning this product if this functionality is not possible. Hoping someone from terramaster support can figure out how to solve this!
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IrisLi
TM Support
Posts: 134
Joined: 07 Aug 2023, 18:10

Re: TOS 6 openVPN config file "configuration failed"

Post by IrisLi »

We apologize for the bad experience. According to your previous posting, this may be an issue of configuration files not being parsed properly, or it may be a configuration incompatibility issue with a third-party VPN service provider.

We have arranged the relevant personnel to investigate the cause of the problem you mentioned. Compatibility testing will also be performed on this server. We will notify you as soon as we have any news.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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davmojo
Posts: 3
Joined: 12 Feb 2024, 13:34
Australia

Re: TOS 6 openVPN config file "configuration failed"

Post by davmojo »

Has this been resolved in an update? I cannot connect to SurfShark or NordVPN, I get the same error.
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francmua
Posts: 6
Joined: 21 Dec 2024, 17:37
Great Britain

Re: TOS 6 openVPN config file "configuration failed"

Post by francmua »

I managed to do a workaround where I saved the certificate part of the UDP config file as a separate file and uploaded it in the SSL Certificate field in addition to config file. That allowed me to connect to my VPN provider (NordVPN in this case).

But I'm now having an issue where every time the NAS reboots, even though the VPN connects on startup, it doesn't route anything (The IP and subnet are blank). I have to disconnect and re-connect and then it works again.
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davmojo
Posts: 3
Joined: 12 Feb 2024, 13:34
Australia

Re: TOS 6 openVPN config file "configuration failed"

Post by davmojo »

francmua wrote: ↑13 Jan 2025, 21:02 I managed to do a workaround where I saved the certificate part of the UDP config file as a separate file and uploaded it in the SSL Certificate field in addition to config file. That allowed me to connect to my VPN provider (NordVPN in this case).

But I'm now having an issue where every time the NAS reboots, even though the VPN connects on startup, it doesn't route anything (The IP and subnet are blank). I have to disconnect and re-connect and then it works again.
Thanks @francmau - worked for me on TCP & UDP.

But same, issue after reboot it says Connected but does not show an IP / Subnet for connection. So I doubt its connected.
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