Solved: D6-320 S.M.A.R.T data Passthrough  [Accepted]

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Urumiko
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Solved: D6-320 S.M.A.R.T data Passthrough  [Accepted]

Post by Urumiko »

The biggest worry/let down with the D6-320 is that S.M.A.R.T data is not passed through to the host.
I know I am not the only one disanointed by this as it removes critical early warning features for disk failure.
Is there any possibility a firmware update could be provided to remedy this?
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Urumiko
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Re: D6-320 S.M.A.R.T data Passthrough

Post by Urumiko »

Disappointed* I also request an edit post button on the forum 🤣
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TMroy
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Re: D6-320 S.M.A.R.T data Passthrough

Post by TMroy »

Post editing can be performed within 24 hours.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Gremlin
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Re: D6-320 S.M.A.R.T data Passthrough

Post by Gremlin »

TMroy wrote: 05 Jan 2025, 15:15 Post editing can be performed within 24 hours.
That's not really the case. In those cases where I find I can edit (few and far between it seems), it seems more like 24 seconds or until I move away from the subject. Then the edit function never comes back.
<edit> Or is this a very recent change </edit> :?:
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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TMroy
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Re: D6-320 S.M.A.R.T data Passthrough

Post by TMroy »

Gremlin wrote: 05 Jan 2025, 17:37
Would you try again?
To contact our team, please send email to following addresses, remember to replace (at) with @:
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Gremlin
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Re: D6-320 S.M.A.R.T data Passthrough

Post by Gremlin »

OK, confused. Just went to look at my most recent posts under USerID > Profile, as I have done many times, but THAT function has disappeared now. Obviously (?maybe?) from my previous which I edited, I could at that point make an edit, but I'm not convinced it applies every time in every thread. I'll have to wait 24 hrs to see for how long I can edit this one. :)

<Edit> at 4.5 hours. ok
<edit> at approx 17 hours ok, so call that a success :) - (sorry for the hijack) and I found 'recent posts' again.
F5-221 TOS7.0.0777 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.0777 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.0777 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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Urumiko
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Re: D6-320 S.M.A.R.T data Passthrough

Post by Urumiko »

TMroy wrote: 07 Jan 2025, 01:05
Any insight on my original question?
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TMroy
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Re: D6-320 S.M.A.R.T data Passthrough

Post by TMroy »

Urumiko wrote: 04 Jan 2025, 23:19 The biggest worry/let down with the D6-320 is that S.M.A.R.T data is not passed through to the host.
I know I am not the only one disanointed by this as it removes critical early warning features for disk failure.
Is there any possibility a firmware update could be provided to remedy this?
Sorry to miss your major question, I think our team will answer the un-answered questions, but obviously, they missed this one too.
I need to check with the team and come back to you soon.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ColaChen
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Re: D6-320 S.M.A.R.T data Passthrough

Post by ColaChen »

Urumiko wrote: 04 Jan 2025, 23:19
Sorry, It is recommended that you upgrade your firmware according to this guide: viewtopic.php?t=7111 and then try again.
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Urumiko
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Re: D6-320 S.M.A.R.T data Passthrough

Post by Urumiko »

TMcola wrote: 08 Feb 2025, 15:43
Thank you for taking the time to respond.
I can confirm that after following the firmware update procedure with a windows machine and reconnecting the DAS to my server all of the smart data for my drives is now visible within Proxmox so I am very happy and also more likely to recommend or buy more of these devices.

I'd like to feed back to the team that I think it would be really helpful to provide this firmware update or a means to update the firmware more generally via your product support/downloads page. Ideally a more user friendly software package targeted at the average user.
I have seen a lot of people online not recommend this product because of this problem and it would be great to see the fix easily available :).

Thank you once again for your help.
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