I have a new NAS F4-423 and I have uploaded all my photos. I have finished indexing all of them but, when I use "TNAS Mobile 3" on my iPhone to view photos, I see 3 thumbnails for every photo. How can I remove the duplicates?
Note that this does not happen from the Terra Photos application on my PC where I only have 1 thumbnail for 1 photo.
Multi thumbnails viewing photos in Terra Mobile 3
Re: Multi thumbnails viewing photos in Terra Mobile 3
You can try reinstalling the mobile app to see if it resolves the issue.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
Re: Multi thumbnails viewing photos in Terra Mobile 3
Hi, now I have multiple thumbnails also in the Photos app on Windows.
How can I delete them and redo the thumbnail database?
How can I delete them and redo the thumbnail database?
Re: Multi thumbnails viewing photos in Terra Mobile 3
You can go to Control Panel - Network Services - Media Index, rebuild the index to regenerate the thumbnail.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Multi thumbnails viewing photos in Terra Mobile 3
Good morning,
this morning the TERRAMASTER support solved the problem for me. In reality I consider it a workaround but, they told me that it should be fixed in a future release. Basically the system was unable to generate thumbnails for areas shared by users other than superuser. The solution was to move all my photos and videos to the "Volume1\homes\superuser\photos" folder owned by the superuser user, precisely. Then regenerate the thumbnails.
At this point, however, I have an additional question:
my "Volume1\@thumbnail" folder has reached almost 60G. There are files from a month ago and therefore I think they are old thumbnails no longer used as I am regenerating them again today.
Is there a way to delete the old thumbnails without causing damage?
Thanks
this morning the TERRAMASTER support solved the problem for me. In reality I consider it a workaround but, they told me that it should be fixed in a future release. Basically the system was unable to generate thumbnails for areas shared by users other than superuser. The solution was to move all my photos and videos to the "Volume1\homes\superuser\photos" folder owned by the superuser user, precisely. Then regenerate the thumbnails.
At this point, however, I have an additional question:
my "Volume1\@thumbnail" folder has reached almost 60G. There are files from a month ago and therefore I think they are old thumbnails no longer used as I am regenerating them again today.
Is there a way to delete the old thumbnails without causing damage?
Thanks