F4-424 Pro Not Recognizing HDD

[jdj211]

The dmesg output looks bad to me. Too many COMRESET and Sata Link speed is off (3Gbps instead of 6Gbps) where it is shown.
Maybe bad contact(s) between drives and backplane. You could try removing all the hdd and (if possible & able) clean the connectors. Re-insert one drive and test again. (change drives with system off.)

I will try cleaning the terminals as suggested and see if that makes a difference. The drives are also not recognized by my PC or Mac when plugging in with a SATA USB converter. The drives just beep.

Do you know if the 3.3V power disable pin needs to be masked off? I would assume that since the drive is listed on TerraMaster’s compatibility list then that should not be necessary. I would figure they are following the latest SATA standards.

[Gremlin]

As far as I know, 3.3v pin should not be an issue. I hesitate to ask... where did you get the drives from?

[jdj211]

As far as I know, 3.3v pin should not be an issue. I hesitate to ask... where did you get the drives from?

I got them from Serverpartdeals. They are supposed to be very reputable from what I’ve heard. At the very least I will be able to return them if necessary.

[krakhenjr]

Hi,

I've been running 3 HGST-WD 12TB HDDs (HUH721212ALE601) for a week without any need to mask pin 3 so the F4-424 Pro can definitely handle the "power disable" design stock.

Hope you were able to solve your issue.