How to report bugs and text errors in the app?

A TerraMaster app for media transcoding and streaming
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Snakebyte
Posts: 10
Joined: 04 Dec 2024, 00:20
Great Britain

How to report bugs and text errors in the app?

Post by Snakebyte »

The Multimedia Server application has some bugs and text errors. Is it worth trying to report them and, if so, how should I do this?

For example:

General: 'play multimeda files from your TANS to your DLNA player.
At least get the name of your own product correct. 'TANS' instead of 'TNAS'

General - Notes: 'if you DLNA/uPnP media device'...'plase try'
Lower case 'i' and 'you' instead of 'your' or 'the' and 'plase' instead of 'please'.

Personally, the use of third person and pleasantries isn't needed in technical instructions, but I recognise that this is a pedantic point.

Settings: 'Audio dispaly format'
'dispaly' instead of 'display'

The level of inaccuracy with this is worrying, as it means there is no quality control in place for the UI. This then raises the question about the level of quality control for anything else.

A possible bug is that the Port and SSDP broadcast interval didn't autofill with default values and the server wouldn't operate until I had manually added entries.

Having just moved from a ReadyNAS Ultr4Plus where I just ticked the DLNA box and it all worked, the TNAS Multimedia Server app seems overly complex yet too simple for the level of complexity at the same time!
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Snakebyte
Posts: 10
Joined: 04 Dec 2024, 00:20
Great Britain

Re: How to report bugs and text errors in the app?

Post by Snakebyte »

I mean second person (you), not third person (he/she/it), but can't find the edit option.
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: How to report bugs and text errors in the app?

Post by TMtina »

Snakebyte wrote: 04 Dec 2024, 00:38 The Multimedia Server application has some bugs and text errors. Is it worth trying to report them and, if so, how should I do this?

For example:

General: 'play multimeda files from your TANS to your DLNA player.
At least get the name of your own product correct. 'TANS' instead of 'TNAS'

General - Notes: 'if you DLNA/uPnP media device'...'plase try'
Lower case 'i' and 'you' instead of 'your' or 'the' and 'plase' instead of 'please'.

Personally, the use of third person and pleasantries isn't needed in technical instructions, but I recognise that this is a pedantic point.

Settings: 'Audio dispaly format'
'dispaly' instead of 'display'

The level of inaccuracy with this is worrying, as it means there is no quality control in place for the UI. This then raises the question about the level of quality control for anything else.

A possible bug is that the Port and SSDP broadcast interval didn't autofill with default values and the server wouldn't operate until I had manually added entries.

Having just moved from a ReadyNAS Ultr4Plus where I just ticked the DLNA box and it all worked, the TNAS Multimedia Server app seems overly complex yet too simple for the level of complexity at the same time!
Thank you for your suggestions and feedback. Upon verification, the 'port' and 'SSDP' will be automatically filled with default values. May I ask what versions your TOS system and Multimedia Server application are respectively?
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Snakebyte
Posts: 10
Joined: 04 Dec 2024, 00:20
Great Britain

Re: How to report bugs and text errors in the app?

Post by Snakebyte »

TMtina wrote: 04 Dec 2024, 15:23 Thank you for your suggestions and feedback. Upon verification, the 'port' and 'SSDP' will be automatically filled with default values. May I ask what versions your TOS system and Multimedia Server application are respectively?
TOS version 5.1.145-00320

Multimedia Server version 3.2.89

They are the default versions for my F4-424 that I've only had for a few weeks.
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Snakebyte
Posts: 10
Joined: 04 Dec 2024, 00:20
Great Britain

Re: How to report bugs and text errors in the app?

Post by Snakebyte »

I have bonded the 2 ethernet ports, so don't know if this has affected the autocompletion of the port and SSDP default values.
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