NAS in Security Isolation Mode but sending out tons of dns requests?

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jester
Posts: 4
Joined: 03 Dec 2024, 10:05
United States of America

NAS in Security Isolation Mode but sending out tons of dns requests?

Post by jester »

Please explain how I can stop my nas from sending out 12 dns queries for ifconfig.me, ip4.seeip.org, myexternalip.com every 11 seconds, even though its in Security Isolation mode and not supposed to be communicating with anything outside the local ip block it's in? I guess I can understand it still sending out occasional requests to app.terra-master.com, update.terra-master.com. At least those are only every 3 minutes or so. Additionally, it's also trying to reach out to www.tnas.online, which again seems counter to the whole Security Isolation Mode.

Tnas.online is unchecked and I don't recall ever trying to set that up, so why it's trying to connect there is unknown. My only guess for the others is that it's trying to find the wan ip?

Please help. Thanks
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TMeric
TM Product Manager
Posts: 227
Joined: 03 Jul 2023, 11:01

Re: NAS in Security Isolation Mode but sending out tons of dns requests?

Post by TMeric »

Thank you for your feedback. We will verify the issues you mentioned during the experiment. Please be patient.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: NAS in Security Isolation Mode but sending out tons of dns requests?

Post by TMzethar »

Could you please let me know if there is a successful response each time you send to ifconfig.me, ip4.seeip.org, and myexternalip.com?
For the software of our current TNAS system such as www.tnas.online, there is no request limit when enabling the security isolation mode. Because the background application is enabled, if you don't want to request the software, you can disable it.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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