USB Copy and Formatted USB HD

The brand-new USB Copy not only provides common backup features, in order to realize offline backup and defend against threats from external networks.
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IPaILIU
Posts: 1
Joined: 16 Sep 2020, 16:57

USB Copy and Formatted USB HD

Post by IPaILIU »

Hello, I've tried all the format option available for the usb drive. Inizializing both from my Mac using utility disc and from the TOS directly (control panel external storage). I'm able to copy files on the USB drive in any case through the USB Copy app, and the backup seems to go smoothly. However in any case (with all the different ways to format the usb) once I detach the USB drive from the Terramaster and plug in to my Mac or another pc machine I'm able to see the contact of the USB drive. Basically the Mac tells me to initialise the drive and the PC doesn't even detect the drive.. I put it back to my terramaster and the backup is there... Basically only inside terra master I can see files... What could it be? Thank you
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sianderson
Silver Member
Posts: 417
Joined: 02 Aug 2020, 03:42
Great Britain

Re: USB Copy and Formatted USB HD

Post by sianderson »

i believe the USB will have been reformatted to the EXT4 file system (regardless of what you formatted it in to start with), by default windows and Macs dont support EXT4, only linux natively does (which is the OS of the Nas Drive)

you can download extra apps to run on Windows \ MacOS that can read EXT4 drives, or boot up a machine with a Linux Live disc and you should be able to access it

while the USB is in the Nas Drive, you can look in control panel at external storage and it should tell you what its formatted in
CaptureNas2.PNG
F2-424 TOS 7.0.0765
F2-423 TOS 7.0.0765
F2-210 TOS 4.2.44
D4-320

C/O
F4-424 TOS 6.0.794
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TMSupport
TM Support
Posts: 2308
Joined: 13 Dec 2019, 15:15

Re: USB Copy and Formatted USB HD

Post by TMSupport »

Please safely reject the USB device from TNAS first and try again.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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