Stop making backup for Windows Server2022

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blacklds
Posts: 2
Joined: 22 Nov 2024, 09:23
China

Stop making backup for Windows Server2022

Post by blacklds »

CB alwasys fails to do volume backup of my Windows Server2022 Standard after running for 40~50mins. I tried to open %appdata%, but no log files can be found.
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GevinKe
TM Product Manager
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Joined: 08 Dec 2023, 10:27
China

Re: Stop making backup for Windows Server2022

Post by GevinKe »

blacklds wrote: 22 Nov 2024, 09:31 CB alwasys fails to do volume backup of my Windows Server2022 Standard after running for 40~50mins. I tried to open %appdata%, but no log files can be found.
Hello! Can you provide us with the following information, which can help us locate the problem?

1.Which backup mode are you using?
2.Are you backing up the entire device or a custom volume?
3.Can you provide a screenshot or error message of the backup failure?
This information is crucial for us to diagnose the problem. Thank you for your cooperation!
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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blacklds
Posts: 2
Joined: 22 Nov 2024, 09:23
China

Re: Stop making backup for Windows Server2022

Post by blacklds »

Hi, sorry for late reply.
Backup Type: Custom Volume, and I select all the volumes on the host
the log screen is blank.
Image
and the task screen just shows the status, seems nothing is useful
Image
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: Stop making backup for Windows Server2022

Post by TMzethar »

From the screenshots you provided, it looks like you're using a TOS4 device.
The Centralized backup app for TOS4 does not support Windows Server 2022. Windows Server 2022 may not even have been released at the time the last version of TOS4 was developed.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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