Duple Backup setup

Duple Backup has powerful backup and restore functions, and is a disaster recovery tool designed to strengthen the data security of TNAS devices.
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Krbuc
Posts: 10
Joined: 31 Oct 2024, 21:48
Canada

Re: Duple Backup setup

Post by Krbuc »

TMgevin wrote: 05 Nov 2024, 14:33
DrDigital wrote: 05 Nov 2024, 09:34 I am having the exact same issue. Trying to backup a F2-424 to an F2-212. I have Duple Backup Vault installed on the F2-212 and Duple Backup installed on the F2-424 and no luck. Please post the solution here so I can keep moving forward as well.

I have resorted to using RSYNC to backup the F2-424 but that doesn't work for home directories so I use TFM Backup to save the home directories on the remote TNAS by mounting the home directories locally. Pretty clunky and really would expect TNAS to TNAS backup to be super simple...
I'm very sorry for the inconvenience, but currently DupleBackup does not support mutual backup between devices with X86 architecture (F2-424) and those with ARM architecture (F2-212). We have already reported this issue to our product team for consideration and optimization. Thank you for your understanding and patience.
Does it work using 2, F2-212 units? Or not yet?
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GevinKe
TM Product Manager
Posts: 251
Joined: 08 Dec 2023, 10:27
China

Re: Duple Backup setup

Post by GevinKe »

Krbuc wrote: 05 Nov 2024, 21:47
TMgevin wrote: 05 Nov 2024, 14:33
DrDigital wrote: 05 Nov 2024, 09:34 I am having the exact same issue. Trying to backup a F2-424 to an F2-212. I have Duple Backup Vault installed on the F2-212 and Duple Backup installed on the F2-424 and no luck. Please post the solution here so I can keep moving forward as well.

I have resorted to using RSYNC to backup the F2-424 but that doesn't work for home directories so I use TFM Backup to save the home directories on the remote TNAS by mounting the home directories locally. Pretty clunky and really would expect TNAS to TNAS backup to be super simple...
I'm very sorry for the inconvenience, but currently DupleBackup does not support mutual backup between devices with X86 architecture (F2-424) and those with ARM architecture (F2-212). We have already reported this issue to our product team for consideration and optimization. Thank you for your understanding and patience.
Does it work using 2, F2-212 units? Or not yet?
Hello! DB is supported for use on two F2-212 devices, as DB is compatible with NAS devices that share the same architecture, such as ARM. Since F2-212 is a NAS of this architecture, it is compatible. If you encounter any issues while urgently needing to use it, please feel free to contact our technical support. Alternatively, you can choose to wait for our upcoming new release. Thank you for your understanding and support!
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Krbuc
Posts: 10
Joined: 31 Oct 2024, 21:48
Canada

Re: Duple Backup setup

Post by Krbuc »

Hello,
My brand new HDD started making noise so I got a new one and installed the OS again, set it up again. Now DB is working fine between the 2, F2-212 devices. So it must have just been an error on the HDD causing problems.
The only thing I'm having an issue with now is there is 1 user whos folder wont show up on DB as well as its not in the file manager when signed in as the admin user. So I cant add it to backup. From what I understand when you create a user it automatically adds a folder in their name. But I cant find it anywhere.
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Duple Backup setup

Post by TMzethar »

Krbuc wrote: 06 Nov 2024, 09:29
Please go to TOS > Control Panel > User > More(...) > Advanced Settings, check "Enable user home directory".
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
Krbuc
Posts: 10
Joined: 31 Oct 2024, 21:48
Canada

Re: Duple Backup setup

Post by Krbuc »

This setting? It was already turned on

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Krbuc
Posts: 10
Joined: 31 Oct 2024, 21:48
Canada

Re: Duple Backup setup

Post by Krbuc »

I got it. There was nothing in the folder so I deleted it and created it again and that worked
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