Connection to OneDrive failed

[zimo85]

Hi,

I have a couple of tasks that does an incremental backup of my relevant folders to my OneDrive.
They works fine for some weeks. Now they both fails, with no details in the log.
If I try to open the accordion on the Duple Backup App, a connection error appears. But, if I try to edit those tasks, there is nothing for reconnect to OneDrive.
How can I connect those tasks again? I have to delete them and reconfigure everything?

[TMzethar]

Please try to create another connection, does it work?
Please try to create a connection using Onedrive client for Windows or other platforms, does it work?
Please export the debug log in Duple Bakcup interface and send it to us via technical support e-mail or customer service window.

[MikeTaku]

Hi,

I have a couple of tasks that does an incremental backup of my relevant folders to my OneDrive.
They works fine for some weeks. Now they both fails, with no details in the log.
If I try to open the accordion on the Duple Backup App, a connection error appears. But, if I try to edit those tasks, there is nothing for reconnect to OneDrive.
How can I connect those tasks again? Do I have to delete them and reconfigure everything?

If anyone is facing duplicate backup tasks and has lost connection to OneDrive, first check if OneDrive is syncing properly. Restart the app and look in settings for any option to reconnect. Updating the app or logging out and back in might help. If that fails, you may need to delete and reconfigure the tasks as a last resort.

[zimo85]

Nothing works. I even tried to uninstall and reinstall Duple Backup.
For instance, CloudSync works perfectly with the same OneDrive account.

[TMeric]

Sorry, could you please provide the specific version number of Duple Backup that you are using? You can export the debug logs from the logging module in Duple Backup and send them to us via the technical support email or customer service portal. Additionally, you might want to try uninstalling and reinstalling the Duple Backup application.