D8Hybrid reports the same SN for all NVMe drives

USB RAID storage for photographers, music producers, movie collectors
Post Reply
User avatar
DannyDiaz
Posts: 3
Joined: 16 Oct 2024, 10:30
United States of America

Re: D8Hybrid reports the same SN for all NVMe drives

Post by DannyDiaz »

Having the same issue, no way to setup NVMes, same serial.
Top
User avatar
DannyDiaz
Posts: 3
Joined: 16 Oct 2024, 10:30
United States of America

Re: D8Hybrid reports the same SN for all NVMe drives

Post by DannyDiaz »

Same errors, same serial.
Top
User avatar
DannyDiaz
Posts: 3
Joined: 16 Oct 2024, 10:30
United States of America

Re: D8Hybrid reports the same SN for all NVMe drives

Post by DannyDiaz »

Have any updates been shared? Any resolutions?
Top
User avatar
bonbonbon
Posts: 5
Joined: 07 Oct 2024, 23:01
Switzerland

Re: D8Hybrid reports the same SN for all NVMe drives

Post by bonbonbon »

Still waiting on the website to be updated with the flashing tools and firmware. At the moment the hardware is not fit for purpose
Top
User avatar
RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: D8Hybrid reports the same SN for all NVMe drives

Post by RyanYang »

bonbonbon wrote: ↑18 Oct 2024, 22:30
DannyDiaz wrote: ↑17 Oct 2024, 06:25
You can contact our technical support team by email or contact our online customer service on our official website for remote processing, and our engineers will help you with remote updates.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Top
User avatar
bonbonbon
Posts: 5
Joined: 07 Oct 2024, 23:01
Switzerland

Re: D8Hybrid reports the same SN for all NVMe drives

Post by bonbonbon »

We just want the tools to do it by ourselves
Top
User avatar
TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: D8Hybrid reports the same SN for all NVMe drives

Post by TMzethar »

bonbonbon wrote: ↑21 Oct 2024, 01:12
Ok, we will post a guide so you can do the firmware update yourself. Please wait a few days and keep an eye out for updates here.
viewforum.php?f=86
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Top
User avatar
TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: D8Hybrid reports the same SN for all NVMe drives

Post by TMzethar »

bonbonbon wrote: ↑21 Oct 2024, 01:12
You can refer to this to update the D8 Hybrid firmware.
viewtopic.php?t=6748
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Top
User avatar
kgambrel
Posts: 6
Joined: 25 Jun 2023, 15:37
Japan

Re: D8Hybrid reports the same SN for all NVMe drives

Post by kgambrel »

---- On 05 Oct, TMeric wrote:
We are currently optimizing the SN issue and expect to support the ZFS file system in one to two weeks.
-----
Well it's been more than a month. Any update? I'm almost ready to post a negative review of this device.
Top
User avatar
TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: D8Hybrid reports the same SN for all NVMe drives

Post by TMroy »

kgambrel wrote: ↑11 Nov 2024, 08:57
You need to update the firmware to resolve the issue. please refer to above posts to update your firmware.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Top
Post Reply

Return to “USB Series”