F4-423 - PLEX/Handbrake/Jellyfin(?) no hw acceleration

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PLOPZA
Posts: 3
Joined: 10 Oct 2024, 22:56
United States of America

F4-423 - PLEX/Handbrake/Jellyfin(?) no hw acceleration

Post by PLOPZA »

I'm running TOS 6.0.507 on my F4-423

Plex and Handbrake* are having major issues with HW Transcoding.

First Plex is unable to peform tone-mapping and gives out this error
[Req#1dcd/Transcode/ejmutyj7n7v8i4raf1w2ycgk/32fcbb38-a160-4748-aae1-7f526d9c1b8b] [AVHWDeviceContext @ 0x7f39b4fbb780] No matching devices found.
and then I installed modbase1** along with ffmpeg** and ffmpeg51** and added modbase1 to PATH I ran vainfo =
libva info: VA-API version 1.16.0
libva info: Trying to open /usr/local/ModBase1/sys/lib/dri/iHD_drv_video.so
libva info: Found init function __vaDriverInit_1_16
libva info: va_openDriver() returns 0
vainfo: VA-API version: 1.16 (libva 2.16.0)
vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 22.5.4 ()
vainfo: Supported profile and entrypoints
VAProfileNone : VAEntrypointVideoProc
VAProfileNone : VAEntrypointStats
VAProfileMPEG2Simple : VAEntrypointVLD
VAProfileMPEG2Main : VAEntrypointVLD
VAProfileH264Main : VAEntrypointVLD
VAProfileH264Main : VAEntrypointEncSliceLP
VAProfileH264High : VAEntrypointVLD
VAProfileH264High : VAEntrypointEncSliceLP
VAProfileVC1Simple : VAEntrypointVLD
VAProfileVC1Main : VAEntrypointVLD
VAProfileVC1Advanced : VAEntrypointVLD
VAProfileJPEGBaseline : VAEntrypointVLD
VAProfileJPEGBaseline : VAEntrypointEncPicture
VAProfileH264ConstrainedBaseline: VAEntrypointVLD
VAProfileH264ConstrainedBaseline: VAEntrypointEncSliceLP
VAProfileVP8Version0_3 : VAEntrypointVLD
VAProfileHEVCMain : VAEntrypointVLD
VAProfileHEVCMain : VAEntrypointEncSliceLP
VAProfileHEVCMain10 : VAEntrypointVLD
VAProfileHEVCMain10 : VAEntrypointEncSliceLP
VAProfileVP9Profile0 : VAEntrypointVLD
VAProfileVP9Profile1 : VAEntrypointVLD
VAProfileVP9Profile2 : VAEntrypointVLD
VAProfileVP9Profile3 : VAEntrypointVLD
VAProfileHEVCMain422_10 : VAEntrypointVLD
VAProfileHEVCMain444 : VAEntrypointVLD
VAProfileHEVCMain444 : VAEntrypointEncSliceLP
VAProfileHEVCMain444_10 : VAEntrypointVLD
VAProfileHEVCMain444_10 : VAEntrypointEncSliceLP
* through Docker, Not officially supported
** TOS6 binaries from OutkastM tmnascommunity download

Did I do something wrong or is Jasper Lake not supported by Plex when using HW Tone-Mapping? I using Plex Version 1.41.0.8994 through TOS5 Package
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TMzethar
TM Support
Posts: 2815
Joined: 27 Oct 2020, 16:43

Re: F4-423 - PLEX/Handbrake/Jellyfin(?) no hw acceleration

Post by TMzethar »

TOS5-specific Plex packages are not available for TOS6. It is recommended that you use the compatible version provided by APP Center for the time being.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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PLOPZA
Posts: 3
Joined: 10 Oct 2024, 22:56
United States of America

Re: F4-423 - PLEX/Handbrake/Jellyfin(?) no hw acceleration

Post by PLOPZA »

TMzethar wrote: 11 Oct 2024, 10:09 TOS5-specific Plex packages are not available for TOS6. It is recommended that you use the compatible version provided by APP Center for the time being.
I downgraded to version 1.40.2.8395 directly from the APP Center, no difference, same error.
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TMLila
TM Product Manager
Posts: 90
Joined: 30 Apr 2024, 16:27
China

Re: F4-423 - PLEX/Handbrake/Jellyfin(?) no hw acceleration

Post by TMLila »

PLOPZA wrote: 12 Oct 2024, 01:46
We suggest that you first attempt to uninstall the Plex app, thoroughly delete the Plex folder and all its associated subfolders to clear out old data. Afterward, please re-download and install the latest version of the Plex app from the APP Center. Given that Plex officials are currently in the process of adapting to the TOS6.0 system, please stay tuned to Plex's official notifications or inquire about the progress to stay informed of the latest updates.
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