USB Copy froze access to TNAS

The brand-new USB Copy not only provides common backup features, in order to realize offline backup and defend against threats from external networks.
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CapCaveman
Posts: 23
Joined: 12 Jan 2022, 20:56
Panama

USB Copy froze access to TNAS

Post by CapCaveman »

Hi, I have a TNAS F2-420. It has been working fine, but today I started USB Copy to make my monthly backup to a USB external drive.
USB Copy has been working for months, but today after some minutes the whole Terramaster interface froze and I can´t enter anymore. The login page timeouts loading.
Plex is working, File share is accesible. The only issue is I can´t enter anymre. Its been 3 hours. I can see the external USB light flashing, so I think its copying. I thinks is around 15GB that it should be copying. So, do I just wait more?
Wondering why the process does not allow me to login anymore. Its the first time this happens.

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CapCaveman
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Joined: 12 Jan 2022, 20:56
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Re: USB Copy froze access to TNAS

Post by CapCaveman »

Nevermind... just needed a little patience.
Waited almost 5 hours and the TNAS revived. So, seems if you can´t access the login page, but you see disk activity, can ping the server and see the fileshare, just let it be.
Probably the system was making an incremental calculation before starting.
I would recommend NOT to shutdown the TNAS nor unplug de disk. That would probably corrupted the data.
Would be nice if USB Copy showed you the progress.
I see the USB Copy is version 1.6.0 from 2021. Any new version exist?

Cheers,

Charles
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: USB Copy froze access to TNAS

Post by TMzethar »

USB Backup requires some system resources to execute, if you have fewer system resources left, it may lag.
USB Copy for TOS4 is no longer updated.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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MikeTaku
Posts: 14
Joined: 03 Oct 2024, 20:29
Canada

Re: USB Copy froze access to TNAS

Post by MikeTaku »

CapCaveman wrote: ↑25 Sep 2024, 05:56 Nevermind... just needed a little patience.
Waited almost 5 hours and the TNAS revived. So, seems if you can´t access the login page, but you see disk activity, can ping the server and see the fileshare, just let it be.
Probably the system was making an incremental calculation before starting.
I would recommend NOT to shutdown the TNAS nor unplug de disk. That would probably corrupted the data.
Would be nice if USB Copy showed you the progress.
I see the USB Copy is version 1.6.0 from 2021. Any new version exist?

Cheers,

Charles
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Is there a newer version of USB Copy available beyond version 1.6.0 from 2021 that includes progress tracking during transfers?
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CapCaveman
Posts: 23
Joined: 12 Jan 2022, 20:56
Panama

Re: USB Copy froze access to TNAS

Post by CapCaveman »

Not that I am aware. This one works fine though.
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