Progress not showing in file transfer

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Pedrosa48
Posts: 3
Joined: 19 Sep 2024, 16:42
Great Britain

Progress not showing in file transfer

Post by Pedrosa48 »

Hi,
I’ve just set up my new F2-424 and it is running the latest TOS 6. I have a lot of files that I want to copy from external hard drives onto the NAS using file manager but there is a problem. The files are copying across but the progress window is not showing and so I have no idea when the copying is finished. Is anyone one else having this problem & is there a fix?
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ColaChen
TM Support
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Joined: 11 Aug 2023, 18:15
China

Re: Progress not showing in file transfer

Post by ColaChen »

Pedrosa48 wrote: ↑20 Sep 2024, 18:53
Hi,is the file transfer done through the SMB protocol?
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Pedrosa48
Posts: 3
Joined: 19 Sep 2024, 16:42
Great Britain

Re: Progress not showing in file transfer

Post by Pedrosa48 »

No, the hard drive is connected via the usb-c connector on the back of the NAS.
Apologies if this is posted in the wrong section, a newb on here.😊
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TMlinda
TM Support
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Joined: 13 Jun 2022, 16:57

Re: Progress not showing in file transfer

Post by TMlinda »

Pedrosa48 wrote: ↑20 Sep 2024, 18:53
You can try to refresh the browser and continue the operation.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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Pedrosa48
Posts: 3
Joined: 19 Sep 2024, 16:42
Great Britain

Re: Progress not showing in file transfer

Post by Pedrosa48 »

It works! Thanks for your help.
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