During initial setup and creating an account, then authenticate with email already failed. I skipped verification and loaded TOS 6, checked settings and network all looked good, rebooted and email notifications are still not working
I am using the built in SMTP, so what can I do or check to get it working?
Literally nothing else is configured yet because this is a new setup.
Seems to me the fist place you should look is the forum search. Users have already done the work for you, why should they do more? If you don't look, you will never learn.
Gremlin wrote: ↑11 Sep 2024, 18:32
Seems to me the fist place you should look is the forum search. Users have already done the work for you, why should they do more? If you don't look, you will never learn.
Your posts were nothing but a waste of time, what a toxic community this is! Try to do better!
During initial setup and creating an account, then authenticate with email already failed. I skipped verification and loaded TOS 6, checked settings and network all looked good, rebooted and email notifications are still not working
I am using the built in SMTP, so what can I do or check to get it working?
Literally nothing else is configured yet because this is a new setup.
Thank you for your feedback!
This is an issue we've noticed and are in the process of troubleshooting and fixing.
You can try using a custom SMTP server to send emails.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
During initial setup and creating an account, then authenticate with email already failed. I skipped verification and loaded TOS 6, checked settings and network all looked good, rebooted and email notifications are still not working
I am using the built in SMTP, so what can I do or check to get it working?
Literally nothing else is configured yet because this is a new setup.
Thank you for your feedback!
This is an issue we've noticed and are in the process of troubleshooting and fixing.
You can try using a custom SMTP server to send emails.
Our technical team has thoroughly reviewed this section of the code and found no issues. Additionally, the email delivery failure only occurs in certain user environments. We suspect the problem may be related to network communication or authentication issues between some TNAS devices and the email server. We plan to change the email delivery method in the near future. Please be patient, and thank you for your understanding!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
