F2-210 Hard Drive Missing

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jazza2400
Posts: 1
Joined: 20 Jul 2024, 08:29
Australia

F2-210 Hard Drive Missing

Post by jazza2400 »

Hi All,

I've had my F2-210 for 3 months with 2x Western Digital Red Plus 6TB purchased at the same time running in RAID1.

This morning my NAS starts beeping telling me "Hard drive is missing!". I've switched the two around but it always says one is missing.

I believe it might be the 2nd slot as if either drive is in the first slot I can access my data.

Is there a fix for this or is this a warranty issue?

Thanks
TMpzhen

Re: F2-210 Hard Drive Missing

Post by TMpzhen »

This should be a hardware problem, you can contact after-sales service.
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baloo
Posts: 2
Joined: 02 Aug 2024, 05:13
Australia

Re: F2-210 Hard Drive Missing

Post by baloo »

i have the same problems, if i setup all drive as single drives all is ok, but when i restart drive 4 is missing
User avatar
baloo
Posts: 2
Joined: 02 Aug 2024, 05:13
Australia

Re: F2-210 Hard Drive Missing

Post by baloo »

hi now get "Your account has been disabled! Please contact your system administrator."
the f4-210 is only 4 months, and all 4 x 4tb drives are new
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TMnight
TM Support
Posts: 181
Joined: 30 Sep 2022, 16:40

Re: F2-210 Hard Drive Missing

Post by TMnight »

baloo wrote: 08 Aug 2024, 07:39
Please refer to the method in the following link: https://forum.terra-master.com/en/viewtopic.php?t=2810
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
courtpartial
Posts: 2
Joined: 01 Oct 2024, 16:35
Australia

Re: F2-210 Hard Drive Missing

Post by courtpartial »

baloo wrote: 02 Aug 2024, 05:22 i have the same problems, if i setup all drive as single drives all is ok, but when i restart drive 4 is missing doodle baseball
you may have a hardware problem. I think you should contact your administrator for support.
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ColaChen
TM Support
Posts: 164
Joined: 11 Aug 2023, 18:15
China

Re: F2-210 Hard Drive Missing

Post by ColaChen »

baloo wrote: 08 Aug 2024, 07:39
If there are still problems after operating according to the link, you can contact us for remote assistance. Thank you.
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