PLEX 192.168.1.2 a refusé la connexion

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Taillandier
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Joined: 05 Jan 2023, 20:51
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PLEX 192.168.1.2 a refusé la connexion

Post by Taillandier »

Bonjour à Tous

Je reviens vers vous car j'ai besoin de votre aide. Je me retrouve avec le même problème de mon message du " by Taillandier » 27 Sep 2023, 17:39" dont voici le lien : viewtopic.php?t=5207

N'ayant plus accès à plex, j'ai supposé (suite à une mise à jour de Windows) que cela venait de TOS 5.1. J'ai donc fait une réinstallation d'une sauvegarde de TOS.
Du coup, plus d'accès à TOS ! Bon j'ai tout réinstaller sur mon NAS f2-221 et ma version de TOS est la 5.1.67. et la dernière version de plex sur https://www.plex.tv/media-server-downloads/ A nouveau, lors de la sélection de plex "192.168.1.2 a refusé la connexion"

Avant de poser certaines questions : 1/ plex est activé 2/ mes dossiers sont en control total 3/ les autorisations des des utilisateurs, media sont en lecture-ecriture.
Le problème persiste.
J'ai testé en désactivant la sécurité Windows, IDEM. J'ai testé sur un autre navigateur IDEM
Quand je sélection dans le réseau et mon TNAS, je vois tous mes fichiers, donc plex fonctionne !

Maintenant je ne sais plus quoi faire et c'est pourquoi je lance cette bouteille à la mer pour venir me secourir :-))
--------------------------------------------
Hello everyone

I'm coming back to you because I need your help. I find myself with the same problem as my message from " by Taillandier » Sep 27, 2023, 5:39 PM" here is the link: viewtopic.php?t=5207

No longer having access to plex, I assumed (following a Windows update) that it came from TOS 5.1. So I reinstalled a TOS backup.
So, no more access to TOS! Well, I reinstalled everything on my NAS f2-221 and my TOS version is 5.1.67. and the latest version of plex on https://www.plex.tv/media-server-downloads/ Again, when selecting plex "192.168.1.2 refused the connection"

Before asking some questions: 1/ plex is enabled 2/ my folders are in full control 3/ the permissions of the users, media are in read-write.
The problem persists.
I tested by disabling Windows security, IDEM. I tested on another browser IDEM
When I select in the network and my TNAS, I see all my files, so plex works!

Now I don't know what to do and that's why I throw this bottle into the sea to come and rescue me :-))
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RyanYang
TM Support
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Joined: 01 Dec 2020, 11:50
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Re: PLEX 192.168.1.2 a refusé la connexion

Post by RyanYang »

Could you contact our technical support team and let us see what's going on?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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Taillandier
Posts: 21
Joined: 05 Jan 2023, 20:51
Virgin Islands (USA)

Re: PLEX 192.168.1.2 a refusé la connexion

Post by Taillandier »

OK could you give me the link to the technical support team please
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TMtina
TM Support
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Joined: 01 Nov 2022, 18:00

Re: PLEX 192.168.1.2 a refusé la connexion

Post by TMtina »

You can contact our online customer service on our official website, or you can send your questions to: support(at)terra-master.com.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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Taillandier
Posts: 21
Joined: 05 Jan 2023, 20:51
Virgin Islands (USA)

Re: PLEX 192.168.1.2 a refusé la connexion

Post by Taillandier »

OK Merci pour le mail.
J'ai installé EMBY pour un essai sur mon NAS et vérifier la connexion sur 192.168.1.2 Cela fonctionne !
Je me demande si le problème vient de Plex media server ????
J'ai testé une installation avec plex du centre d'application et ensuite avec la dernière version sur plex.tv et le résultat est toujours le meme ?????
-----------------------------------------
OK Thanks for the email.
I installed EMBY for a test on my NAS and checked the connection on 192.168.1.2 It works!
I wonder if the problem comes from Plex media server ????
I tested an installation with plex from the application center and then with the latest version on plex.tv and the result is always the same ?????
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Taillandier
Posts: 21
Joined: 05 Jan 2023, 20:51
Virgin Islands (USA)

Re: PLEX 192.168.1.2 a refusé la connexion

Post by Taillandier »

No one has an idea??? before I erase all of my NAS!
It's unbelievable, with the number of messages about connection problems that there is no solution....
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: PLEX 192.168.1.2 a refusé la connexion

Post by TMzethar »

No apparent anomalies were reported by the system. What version of the Plex app are you using? Have you modified the permissions of the Plex folder? You can attempt to delete the Plex folder and allow the Plex app to automatically recreate a new one. Given that your TOS version is outdated, we suggest that you consider reinstalling or upgrading to the current TOS5.
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Taillandier
Posts: 21
Joined: 05 Jan 2023, 20:51
Virgin Islands (USA)

Re: PLEX 192.168.1.2 a refusé la connexion

Post by Taillandier »

Following the response from support@terramaster
- uninstalling PLEX. then delete the Plex directory
- Reset TOS to factory default settings
- Manual installation latest version 5.0.176 on https://support.terra-master.com/downlo ... uct=F2-221, after installation indication new update 5.1.67, viewtopic.php?t=5088....manual installation OK
- Precision no application in the application center
- installation of the latest version of plex: v.1.40.4.8679-424562606 July 9, 2024 link: https://www.plex.tv/fr/media-server-dow ... aster-tos5
when selecting the plex icon, message on the browser:
<Response code="503" title="Maintenance" status="Plex Media Server is currently running startup maintenance tasks."/>
- Browser refresh F5
- New selection on Plex icon and MIRACLE !!!!!!!!!!!!!!!!!!
A BIG THANK YOU TO THEM
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