All New Snapshot

[baf28]

Do you mean that the Duplicate function to duplicate to the remote TNAS function is not available? Please make sure your snapshot version is consistent.

Of course, I have the same versions of OS 5.1.131 installed on both devices and a snapshot is installed on both devices, but I can't transfer the picture, it doesn't work. What else do you need? SSH or something else that would it work?

[IrisLi]

1. First confirm whether your two TNAS is under the same LAN.
2. Check whether the port of the HTTPS of the server is changed, please go to the control panel-network to view. The default port is 5443.
If this problem still exists, please contact the online customer service appointment engineer on the official website to check for you remotely.

[Gremlin]

I have checked and can confirm I also see the "No Valid Data" message in the Create Dialogue and cannot find a way in which to modify it. (This is both from TOS5 to TOS6 and vice-versa)

[baf28]

1. First confirm whether your two TNAS is under the same LAN.
2. Check whether the port of the HTTPS of the server is changed, please go to the control panel-network to view. The default port is 5443.
If this problem still exists, please contact the online customer service appointment engineer on the official website to check for you remotely.

1 - yes, the devices are on the same network
2 - the port did not change on the server and by default 5443, and the port changed on the client. I tried to install the same 5443 from both sides and it didn't help.

Okay, I've never contacted the service yet, I'll try to do as you advise.

[baf28]

1. First confirm whether your two TNAS is under the same LAN.
2. Check whether the port of the HTTPS of the server is changed, please go to the control panel-network to view. The default port is 5443.
If this problem still exists, please contact the online customer service appointment engineer on the official website to check for you remotely.

I sent an email to support and attached the file. How do I know if my letter has been delivered? No one will send me confirmation or anything else.

[TMzethar]

Please make an appointment for remote troubleshooting with the technical support mailbox.