D5 300c powering down

USB RAID storage for photographers, music producers, movie collectors
Post Reply
User avatar
cliffordW
Posts: 2
Joined: 02 Jul 2024, 00:15
Canada

D5 300c powering down

Post by cliffordW »

Was working well, and now it won't stay powered on for more than 5 or ten minutes. I blew the fans out with compressed air, so I don't think it's an air flow issue. Any ideas on this?
User avatar
TMroy
TM Support
Posts: 3060
Joined: 10 Mar 2020, 14:04
China

Re: D5 300c powering down

Post by TMroy »

cliffordW wrote: 02 Jul 2024, 00:18
If you are sure that you are using the correct power adapter provided by the original manufacturer, the device may have a hardware failure. Please contact customer service for after-sales service.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
cliffordW
Posts: 2
Joined: 02 Jul 2024, 00:15
Canada

Re: D5 300c powering down

Post by cliffordW »

Thanks. Email sent. No reply yet but I'll keep my fingers crossed.
Post Reply

Return to “USB Series”