Unable to log in

[HeatherC]

I have set up my NAS this week. This is my configuration

F5-422
5x16Tb Seagate Ironwolf Pro drives (purchased new last week and all checked out as healthy)
TRAID set up
TOS 5.1.131-00123

All week I have been logging in via Chrome and setting up my media server (Plex).

Today, suddenly, when I try to log in I get the message User Does Not Exist.

I use Last Pass password manager so I know the username and password being entered are correct.

I can still access the server via mapped drives in Windows - which clearly shows the username and password are correct as they are stored in Windows Credentials Manager and are the same as those stored in Last Pass.

I have tried the following to resolve this issue:

• Tried logging in via a different browser (Microsoft Edge
  Tried disabling both firewall and VPN

I have not yet set up and standard users and so unless I can log in as the superuser I cannot access my NAS.

Any advice gratefully received.

[HeatherC]

Forgot to say - the only way I could see to 'reboot' the NAS would be to press the button on the front of the machine, but I am loathe to do this as I am unsure of the impact this would have on my hard drives.

[TMroy]

Your system failed to update, please check if your TNAS meets the update requirement. The system partition needs to be 8GB instead of 2GB. what is your previous TOS version?

[HeatherC]

Hi,

There was no previous install. This was a complete new installation.. I chose default set up and let TOS do it's thing. I opted for TRAID. The only thing that was 'transferred' was all my media and documents files - which I transferred once the system installation completed. I also installed the Plex app (which I found on the Apps available inside of TOS).

I have no idea what space TOS chose to allocate to the system. Without being able to log in I can't see how I could find that out.

My NAS is a Terramaster F5-422 with genuine Terramaster 4mb ram upgrade. It is fitted with 5 x 16Tb Seagate Ironwolf Pro drives.

Assuming TOS has gone wrong in some way - what are my options for recovering access to the system?

I do have complete backups of all my data (of which there is approx 12Tb)

[TMzethar]

Please go to Control Panel > System Info > Overview, Check whether the capacity of "/" is 2GB or 8GB.

[HeatherC]

You don't seem to understand. I cannot log in to TOS at all. So therefore, I cannot go to the Control Panel and I have no way of being able to check the size of "/"

[Pe6yc]

You don't seem to understand. I cannot log in to TOS at all. So therefore, I cannot go to the Control Panel and I have no way of being able to check the size of "/"

Chech whether you use any VPN applications? If yes - disconnect them.
Try login to your NAS using SSH application (i.e. Putty).
Try to ping your NAS - are there any answers of your NAS?
Try use TNAS PC app to find out your NAS.
Are LEDs on network connector blinking?

[HeatherC]

You don't seem to understand. I cannot log in to TOS at all. So therefore, I cannot go to the Control Panel and I have no way of being able to check the size of "/"

Chech whether you use any VPN applications? If yes - disconnect them.
Try login to your NAS using SSH application (i.e. Putty).
Try to ping your NAS - are there any answers of your NAS?
Try use TNAS PC app to find out your NAS.
Are LEDs on network connector blinking?

My NAS is working just fine.
I can ping it.
I can access all my mapped drives via Windows 11
I can transfer files to the NAS via mapped drives in Windows 11.
TNAS PC finds my NAS.
Plex is running on the NAS and I can watch media on Plex on my TV.

Everything is working just fine..... except that I cannot access TOS. I try to log in and it states USER NOT EXIST (even though I use a password manager so I know user name and password are as I set them up and have not changed).

This was a brand new NAS set up this week, with brand new drives. I opted for default installation of TOS and select TRAID. TOS installed version 5.1.131-00123. I have not done anything regarding upgrades or how much space is used for anything. TOS has selected all these things during the set up.

I can't even safely turn off the NAS as I cannot access the control panel to select reboot or turn off.

[TMzethar]

Based on the existing cases, it is possible that a combination of high utilization and other unknown operations may be causing the problem.
You can try restarting TNAS to fix the problem.
A short press on the On/Off button sends the On/Off command, which is the same as the On/Off button on the TOS web page.

[Pe6yc]

I can't even safely turn off the NAS as I cannot access the control panel to select reboot or turn off.

Try use SSH (Putty app). Connect to your NAS IP address and port 9222