F4-210 won’t download TOS (for reinstalling)
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
F4-210 won’t download TOS (for reinstalling)
Hi
I’m selling my F4-210, so I need to reset it. I got into settings, and I make a factory reset. After booting, I go to tnas.local and I wanted to reinstall TOS 4 BUT, after drive check, the download failed with a message saying that I’m not connected to Internet, I changed the HDD, change my cables but still the issue.
I have the TOS4 install package but I don’t have any manual installation options.
What I need to do ?
I really need help on that, I sell it for tomorrow
Thanks
I’m selling my F4-210, so I need to reset it. I got into settings, and I make a factory reset. After booting, I go to tnas.local and I wanted to reinstall TOS 4 BUT, after drive check, the download failed with a message saying that I’m not connected to Internet, I changed the HDD, change my cables but still the issue.
I have the TOS4 install package but I don’t have any manual installation options.
What I need to do ?
I really need help on that, I sell it for tomorrow
Thanks
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
Re: F4-210 won’t download TOS (for reinstalling)
I complete with images :
First image is the welcome page
Second the disk check (I know that Barracuda is not recommended but everything worked for 1 year with it)
TOS Download fails with error : please check that you're connected to internet, refresh the page and retry
First image is the welcome page
Second the disk check (I know that Barracuda is not recommended but everything worked for 1 year with it)
TOS Download fails with error : please check that you're connected to internet, refresh the page and retry
Re: F4-210 won’t download TOS (for reinstalling)
The failure of downloading the system is most likely due to network issues. Since the operating system is installed on the disk, if you need to sell your device, you only need to remove the disk, and there is no need to reset the factory settings unless you plan to sell the disk together.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
Re: F4-210 won’t download TOS (for reinstalling)
I sell it with the disk
If I can't reinstall to confirm the NAS if fully functional, How I can know that everything will work when sold ?
I have the TOS4 manual installation package, It is possible to install it with ? If yes, how ?
If I can't reinstall to confirm the NAS if fully functional, How I can know that everything will work when sold ?
I have the TOS4 manual installation package, It is possible to install it with ? If yes, how ?
Re: F4-210 won’t download TOS (for reinstalling)
Just follow the Method B: viewtopic.php?t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
Re: F4-210 won’t download TOS (for reinstalling)
Tried
Still the same issue, the initialization process never asks me the manual method.
How I can just use my installation package of TOS4 ? I have it, where the option to ignore the online download and use my package ?
Still the same issue, the initialization process never asks me the manual method.
How I can just use my installation package of TOS4 ? I have it, where the option to ignore the online download and use my package ?
Re: F4-210 won’t download TOS (for reinstalling)
You can get the installation package here:
https://support.terra-master.com/downlo ... uct=F4-210
When you select the Manual button at the beginning of the initialization page, you can then choose to upload the installation package to install TOS.
https://support.terra-master.com/downlo ... uct=F4-210
When you select the Manual button at the beginning of the initialization page, you can then choose to upload the installation package to install TOS.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
Re: F4-210 won’t download TOS (for reinstalling)
Are you serious ?
I HAVE the package, but not the manual option. Check my second message with the screenshots. That are the 3 only pages I have. The NAS only want a online download
I HAVE the package, but not the manual option. Check my second message with the screenshots. That are the 3 only pages I have. The NAS only want a online download
Re: F4-210 won’t download TOS (for reinstalling)
Yes, you can see two "empty" buttons on the second page of initialization (which may appear empty due to missing translations).
Please select the "Empty" button below.
Please select the "Empty" button below.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
- MiniChaKal
- Posts: 10
- Joined: 09 Aug 2023, 23:10
Re: F4-210 won’t download TOS (for reinstalling)
hummm
I don't have any buttons more
Here is a full clip from NAS boot and accessing to the web UI and the error : https://drive.google.com/file/d/1wt0XNH ... sp=sharing
I know it is in French but at what page and area I can start a manual install ?
I don't have any buttons more
Here is a full clip from NAS boot and accessing to the web UI and the error : https://drive.google.com/file/d/1wt0XNH ... sp=sharing
I know it is in French but at what page and area I can start a manual install ?
