Hi., Trying to setup Terramaster photos but when I start TM photos, it redirects me to the media index.
If I 'enable media indexing' I get 2 messages:
- Configuration saved
- Failed to create index (in status).
Restarted, rebooted and checked that I have the latest TOS and no chance to make it work.
Does anyone knows what to do in this case?
Thanks in advance,
Cheers
Screnshot
Failed to Create Index
Re: Failed to Create Index
The situation you encountered is almost unprecedented. Please contact the technical support e-mail or the official website home page customer service, we can arrange for you to engineer remote troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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koalakoala
- Posts: 96
- Joined: 14 Jan 2023, 06:34
Re: Failed to Create Index
Organised a meeting with Terramaster support and they were able to fix this.
Thanks!
Thanks!
Re: Failed to Create Index
Good day!
I have an absolutelly same problem. Please inform me how to fix it.
F4-424, TOS 6.0.507-00129
I have an absolutelly same problem. Please inform me how to fix it.
F4-424, TOS 6.0.507-00129
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TMpzhen
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richie1201
- Posts: 1
- Joined: 05 Feb 2025, 00:26
Re: Failed to Create Index
I have the same issue after upgrading to 6.0.610. I can't get it to index the media files.
Re: Failed to Create Index
Hello！Is it still impossible to enable media indexing after rebooting the system?
If that's the case, it is recommended to visit the official website and contact the online customer service to schedule a remote check.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Failed to Create Index
Similar issue on 5.1.145 after installing photos.
Enable media indexing and unchecks itself. Checking media.log it was having an issue with /Volume1/@system/media/sqlite/files.db which already exists (1.9Gb, possibly a previous index?)
Moved this out of the way and I now have an sql error: sql.c:310: error: sql:INSERT INTO PHOTO ........ ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: column "year" of relation "photo" does not exist
Changed to psql user, connected to database, renamed photo to photo_old, sql.c:310: error: sql:INSERT INTO PHOTO ....... ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: relation "photo" does not exist
So looks like the media index isn't correctly 1) checking if sqlite db exists and removing it & 2) checking the structure of the postgres is correct (should drop and re-create first)
Enable media indexing and unchecks itself. Checking media.log it was having an issue with /Volume1/@system/media/sqlite/files.db which already exists (1.9Gb, possibly a previous index?)
Moved this out of the way and I now have an sql error: sql.c:310: error: sql:INSERT INTO PHOTO ........ ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: column "year" of relation "photo" does not exist
Changed to psql user, connected to database, renamed photo to photo_old, sql.c:310: error: sql:INSERT INTO PHOTO ....... ON CONFLICT DO NOTHING; PGSQL 7 ERROR ERROR: relation "photo" does not exist
So looks like the media index isn't correctly 1) checking if sqlite db exists and removing it & 2) checking the structure of the postgres is correct (should drop and re-create first)
Re: Failed to Create Index
The update of Terra Photos may require you to rebuild the media index to continue normal use.
Please try to rebuild the media index.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)