unable to connect to NAS via file explorer

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levelboss
Posts: 1
Joined: 22 May 2024, 03:27
United States of America

unable to connect to NAS via file explorer

Post by levelboss »

hello!

i have my FS-212 connected and appears in my network but i'm unable to connect to it. when trying to access the drive this is the error i'm receiving (photo attached). i have no idea where to go from here. any help would be great, thanks!
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Screenshot 2024-05-21 153004.png
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TMroy
TerraMaster Team
Posts: 2661
Joined: 10 Mar 2020, 14:04
China

Re: unable to connect to NAS via file explorer

Post by TMroy »

May I know what is the model number exactly? there is no such a model FS-212, is it F4-212 or F2-212?

Please login TOS and check if the smb file service is enabled. Or try again with the TNAS IP address. You can also download the TNAS PC desktop client, and use the client to mount a network drive.

To download TNAS PC client:
https://download3.terra-master.com/Apps ... .1.426.exe
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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