May I ask which region you are located in? Is it Australia?
If the function that worked well before suddenly stops working without updating the software or changing the configuration, it is usually related to your network. Please carefully check your network.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Based on your feedback, we are unable to determine the specific cause at present. If it's convenient for you, please contact our customer service through the Terramaster official website to arrange for remote assistance. Please send a screenshot of this page to the customer service personnel during the communication.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
