cloudsync not working

CloudSync is a cloud drive synchronization application for fast and secure data synchronization between your TNAS and cloud drives. It is a very practical and efficient one-stop cloud drive disaster recovery solution.
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oscar1412
Posts: 18
Joined: 05 Sep 2022, 00:49
Spain

cloudsync not working

Post by oscar1412 »

The cloudsync does not work, it stops and indicates synchronizing and it takes more than 2 hours and does nothing.
number of files transferred when setting it to 3 or 4 or any data starts uploading files after 1 min it stops
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TMeric
TerraMaster Team
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Joined: 03 Jul 2023, 11:01

Re: cloudsync not working

Post by TMeric »

Please try to reconnect to your cloud server and re-create the synchronization task to see if it works properly?
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oscar1412
Posts: 18
Joined: 05 Sep 2022, 00:49
Spain

Re: cloudsync not working

Post by oscar1412 »

I already did it and it's still the same, it starts and after a while it stops.
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TMtina
TerraMaster Team
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Joined: 01 Nov 2022, 18:00

Re: cloudsync not working

Post by TMtina »

oscar1412 wrote: 06 May 2024, 22:33
Please contact the customer service on the official website to schedule an engineer to check it remotely for you.
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oscar1412
Posts: 18
Joined: 05 Sep 2022, 00:49
Spain

Re: cloudsync not working

Post by oscar1412 »

It's a shame, why would they launch cough 6?, otherwise half of the app works, cloud sync hasn't worked for months. I'm going to file a consumer complaint, as it's possible that the technical service is a disaster.
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TMpraj
Posts: 28
Joined: 13 Nov 2023, 14:25
China

Re: cloudsync not working

Post by TMpraj »

oscar1412 wrote: 07 May 2024, 11:01
Hello, which version of the CloudSync app are you using? What is the TOS system version? Which cloud storage service are you connecting to during the use of the CloudSync app? What is the approximate size of the files being synchronized?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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oscar1412
Posts: 18
Joined: 05 Sep 2022, 00:49
Spain

Re: cloudsync not working

Post by oscar1412 »

I contacted support and the engineer couldn't do anything, a disaster, cloudsync doesn't work, the cloud provider had it with opendrive it doesn't work now with box.com it doesn't work either and files that are more than 20 gigabytes in capacity, and they only upload 365 bytes, the rest nothing, cloudsync 3.1.1 and cough 6.0.229.

I do not know what to do
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TMpraj
Posts: 28
Joined: 13 Nov 2023, 14:25
China

Re: cloudsync not working

Post by TMpraj »

oscar1412 wrote: 19 May 2024, 03:48
Hello, which service did you subscribe to? Is it Personal or Basic?
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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oscar1412
Posts: 18
Joined: 05 Sep 2022, 00:49
Spain

Re: cloudsync not working

Post by oscar1412 »

personal box.com
It doesn't work, it only uploads 512kbyte files, the rest don't upload them
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