F4-424 Pro not recognizing hard drives

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pablo
Posts: 1
Joined: 08 Jan 2024, 05:27

F4-424 Pro not recognizing hard drives

Post by pablo »

Greetings,
My NAS F4-424 Pro SN: A1T4231200585 only recognizes one of four hard drives.
Ironwolf Pro 8 TB
Any thoughts?
Thank you
Screenshot 2024-01-07 133507.png
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TMzethar
TM Support
Posts: 2827
Joined: 27 Oct 2020, 16:43

Re: F4-424 Pro not recognizing hard drives

Post by TMzethar »

Have you ever unplugged all hard drives during operation?
Please try restarting TNAS.
If the problem persists, please generate and download the log report in TOS > Technical Support > Report Issues, and then send it to us as a network disk sharing link for analysis.
You can send it to us through the customer service window on the official website or our technical support email.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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