TNAS F4-223 TOS 5.1.79, Terra Photos 1.2.85 and TNAS Mobile 3.2.25
I rebuild photos index (over related directories) several times, but every time Terra Photos generation of thumbnails hangs at 84.33% and never finish.
I suspect the problem is also related to another issue and this is terribly slow photos thumbnails loading (preview) in TNAS Mobile application and Terra Photos in IE browser. Please can you help what the problem is?
Terra Photos - Thumbnails generation hangs.
Re: Terra Photos - Thumbnails generation hangs.
You can send logs to our technical support team through the following methods:
Method 1:
1、Enable SSH and enter the backend through putty (how to log in ssh).
2、Enter the command: to copy the media.log file to the public directory.
3、Go to the public shared folder in file manager to find the media.log file, download it and send it to our technical support team.
Method 2:
1、Go to the TOS control panel's task schedule, create a custom plan, and execute the content as
2、Go to the public shared folder in file manager to find the media.log file, download it and send it to our technical support team.
Method 1:
1、Enable SSH and enter the backend through putty (how to log in ssh).
2、Enter the command:
Code: Select all
cp -r /var/log/media.log /Volume1/public/
3、Go to the public shared folder in file manager to find the media.log file, download it and send it to our technical support team.
Method 2:
1、Go to the TOS control panel's task schedule, create a custom plan, and execute the content as
Code: Select all
cp -r /var/log/media.log /Volume1/public/
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
Re: Terra Photos - Thumbnails generation hangs.
Please find requested file in the attachment.
- Attachments
-
- media.7z
- (7.46 KiB) Downloaded 14 times
Re: Terra Photos - Thumbnails generation hangs.
Meanwhile I installed TNAS Mobile 3.2.31 on suggestion in TNAS Mobile application itself, but did not help much.
I use Plex Server and Plex (client) and I'm guite happy how its photo library works.
Anyway I would like to use TNAS Mobile application also, but I'm afraid it is bit lacking behind regarding media libraries.
I use Plex Server and Plex (client) and I'm guite happy how its photo library works.
Anyway I would like to use TNAS Mobile application also, but I'm afraid it is bit lacking behind regarding media libraries.
Re: Terra Photos - Thumbnails generation hangs.
We have received your feedback and will continue to verify and follow up on this issue
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Terra Photos - Thumbnails generation hangs.
Please see also screenshot for better understanding.
Re: Terra Photos - Thumbnails generation hangs.
Transferred to the project team.
A new version of the Terra Photos app will be released in the next few days, which addresses the issue of thumbnail generation interruption. Perhaps it can solve the problem you are encountering.
A new version of the Terra Photos app will be released in the next few days, which addresses the issue of thumbnail generation interruption. Perhaps it can solve the problem you are encountering.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Re: Terra Photos - Thumbnails generation hangs.
I already installed it.
It seems the problem is more complex.
Thank you anyway!
It seems the problem is more complex.
Thank you anyway!
Re: Terra Photos - Thumbnails generation hangs.
Please upgrade to the latest TOS and try again (currently TOS 5.1.95 viewtopic.php?f=28&t=5373). After upgrading the application, please rebuild the index. After indexing is completed, please wait for 3 minutes before refreshing the Terraphotos page.
If the problem persists, please contact the technical support email or customer service window on the right side of the official website homepage, and we can arrange an engineer to assist you in remote troubleshooting.
If the problem persists, please contact the technical support email or customer service window on the right side of the official website homepage, and we can arrange an engineer to assist you in remote troubleshooting.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)