I can't reset my NAS F4-423

Initialization of newly purchased TNAS or re-installation of your TNAS
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Castelrink
Posts: 2
Joined: 06 Nov 2023, 22:07

I can't reset my NAS F4-423

Post by Castelrink »

Hello everyone,

I want to reset my Terramaster F4-423 NAS to factory mode. I have removed all the disks and started the NAS but nothing happens, the screen remains gray and a blue circle spinning.

What can I do to recover the NAS?
User avatar
Castelrink
Posts: 2
Joined: 06 Nov 2023, 22:07

Re: I can't reset my NAS F4-423

Post by Castelrink »

I have cleared the browser cache and what I see is a 30 second countdown and the following message:
"No se ha detectado ningún disco duro.
Instale el(los) disco(s) duro(s) e inténtelo de nuevo."
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TMzethar
TM Support
Posts: 3015
Joined: 27 Oct 2020, 16:43

Re: I can't reset my NAS F4-423

Post by TMzethar »

Please refer to the steps in this operation guide:
viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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