upgrade to F4-422 issues

Initialization of newly purchased TNAS or re-installation of your TNAS
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lincsat
Posts: 11
Joined: 16 Sep 2023, 19:59

upgrade to F4-422 issues

Post by lincsat »

I've been using a F2-210 for a while and decided to upgrade to the F4-422. I had recently upgraded the HDD in the old NAS to 10TB Ironwolf Pro and all was working well. I put the HDD in the F4-422 and it prompted me to install the TNAS which I did, initially installing the 5.0.176, then checking the amount of storage in / as suggested, then upgrading to 5.1.67 with an online update. The Volume and Storage pool both report Normal but the HDD manager reports HDD2 as unmounted. I've seen a couple of other posts where users have HDD2 unmounted issues but don't see a resolution, I have removed, reinserted and rebooted several times, SMART doesn't report any problems - any suggestions how to remedy this or is it an anomaly on the TNOS

Also, I have 2 external USB HDD, both worked in the F4-210. They both report as normal in the HDD manager but the USB manager reports no mounted USB device. I can see and mount both drives on my windows PC - how do I mount these on the TNOS so I can use the USB backup app?

Any help welcome, I suspect it's me not seeing something obvious.
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lincsat
Posts: 11
Joined: 16 Sep 2023, 19:59

Re: upgrade to F4-422 issues

Post by lincsat »

As an update, I installed 4.2.40 from the initialisation and the HDD and USB all mount as expected. I then tried to update to TOS 5 (2 different versions) and it just hangs at the unzipping phase. So I guess I'm going to have to try new installs of various TOS5 flavours to see if I can get one of them to mount the USB drives.
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TMzethar
TM Support
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Joined: 27 Oct 2020, 16:43

Re: upgrade to F4-422 issues

Post by TMzethar »

You are not taking the correct approach to upgrading to TOS5. Please refer to this for what you need to know:
viewtopic.php?f=28&t=4912
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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lincsat
Posts: 11
Joined: 16 Sep 2023, 19:59

Re: upgrade to F4-422 issues

Post by lincsat »

What about TOS 5.0? The link you posted only mentions TOS5.1
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Gremlin
Gold Member
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Joined: 02 Dec 2022, 22:31
Great Britain

Re: upgrade to F4-422 issues

Post by Gremlin »

It doesn't really matter about 5.0. Moving up from 1 version to the next does not automatically modify the OS partition size (which I guess is your issue here).

Sometimes you can operate higher versions of the OS at smaller OS partition sizes (tends to depend on your usage) but, at some point you are going to be well and truly st***ed. And, then when TOS6 arrives it will not even let you update without having increased the OS partition size.

IMO those who think it {doesn't apply/isn't needed/it can be avioded by obscure work-arounds/etc} are miss-guided. And, don't bother complaining because it isn't going to be changed (as far as I can see) :lol:
F5-221 TOS7.0.1105 - 4x4TB (Ironwolf) Traid
F2-424 TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (HGST) Traid
F2-221 TOS7.0.1105 - 1x3TB Ext4, 1x4TB Btrfs
F2-425+ TOS7.0.1105 - 2x500GB nvme (P3) Traid, 2x6TB HDD (EXOS) Traid
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