TNAS mobile 3 ver.3.2.24 crashes

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ostaporomo
Posts: 27
Joined: 02 Sep 2023, 13:23
Finland

TNAS mobile 3 ver.3.2.24 crashes

Post by ostaporomo »

Hello! Today the application has been updated via Googleplay to version 3.2.24. Now the application regularly crashes immediately after launch. Clearing cache and data didn't help. My phone is Google pixel 7, android firmware version 14 latest beta.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by TMtina »

Hello, please uninstall your app and reinstall it again. And can you provide screenshots or screen recordings of related issues? This helps us resolve issues faster.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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ostaporomo
Posts: 27
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by ostaporomo »

Deleted the app, rebooted the phone, installed the app from Google play. The application starts, but after accepting the license agreement, the application constantly crashes. Please tell me which screenshots I need to provide? Thanks for the help!
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by TMtina »

Thank you for your cooperation! If you're using a pre-3.2.24 app, it won't crash, right? This may be related to the instability of the latest beta version of Android 14. We will resolve this issue and update the app as soon as possible. You can temporarily use version 3.2.22: http://47.90.0.247:9229/down/dAYmsBe8VZIr.apk
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
ostaporomo
Posts: 27
Joined: 02 Sep 2023, 13:23
Finland

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by ostaporomo »

Hello! Android 14 Beta 5.3 UPB5.230623.009 was released tonight. Further, within a month, the release of Android 14 is expected. On it, version 3.2.24 of the application also crashes. Application version 3.2.22 does not crash, but has already known bugs. Also, it is unpleasant that on version 3.2.22 a window constantly pops up with a message about the availability of an update to version 3.2.24. But anyway, thanks a lot for your help.
TNAS F2-223
TOS 5.1.79-00214
2x RAM Samsung 16GB DDR4 2133 MHZ
2x HDD Segate IronWolf ST4000VN008 4TB [RAID1]
DAS D4-300
2x HDD Seagate SkyHawk ST3000VX010  [RAID1]
2x HDD Toshiba DT01 DT01ACA300-3TB
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andrewfarquhar
Posts: 1
Joined: 22 Dec 2022, 16:38

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by andrewfarquhar »

Just to confirm that I have the same issue on Pixel 6 Pro on Android 14
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V8Triker
Posts: 95
Joined: 26 Feb 2021, 19:18
Great Britain

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by V8Triker »

Same, just hangs for me
Screenshot_20230911-170817_TNAS mobile 3.jpg
Screenshot_20230911-171042_Settings.jpg
Bikers know why dogs stick their head out the window.

TNAS F5-221
TOS 4.2.39-2203011626
3X WD RED PLUS 3TB (RAID5)
2X WD Green 2TB (RAID1)
1X WD 4TB USB
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TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by TMtina »

{L_BUTTON_AT}V8Triker
Please try pull-down to refresh or reinstall the application.
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
User avatar
V8Triker
Posts: 95
Joined: 26 Feb 2021, 19:18
Great Britain

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by V8Triker »

{L_BUTTON_AT}TMtina

That got me the option that it could not find my NAS.
Tried manually entering, but failed to connect.

Does it only work with TOS 5?
Bikers know why dogs stick their head out the window.

TNAS F5-221
TOS 4.2.39-2203011626
3X WD RED PLUS 3TB (RAID5)
2X WD Green 2TB (RAID1)
1X WD 4TB USB
User avatar
TMtina
TM Support
Posts: 245
Joined: 01 Nov 2022, 18:00

Re: TNAS mobile 3 ver.3.2.24 crashes

Post by TMtina »

Yes, if you want to use the latest TNAS mobile 3.2.24, your TOS version must be no lower than 5.1.67; if you don’t want to upgrade your TOS system, you can use the 2.4.20 version of the application: https:// download2.terra-master.com/TNASmobile_Android_2.4.20.apk
To contact our team, please send email to following addresses, remember to replace (at) with @:

Technical team: support(at)terra-master.com(for technical support)
Service team: service(at)terra-master.com(for purchasing, return, replacement, RMA service)
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