Blank start page, browser got 502 load errror

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tommi2day
Posts: 56
Joined: 10 Jan 2023, 02:15
Germany

Blank start page, browser got 502 load errror

Post by tommi2day »

This morning i only got a blank TOS starting page. digging into the browser developer console i found tries to load tos lang data resulting into 502 status. Also in private browser mode. Calling the url directly i got "Bad Gateway" response from nginx. All other services operated as usual, only the TOS Gui was affected. Response from nginx. In nginx error log i saw such entries:
2023/06/15 12:09:28 [error] 2986#2986: *4 connect() failed (111: Connection refused) while connecting to upstream, client: 192.168.xxx.xxx, server: znasnginx, request: "GET /v2/lang/tos HTTP/1.1", upstream: "http://127.0.0.1:5050/lang/tos?", ...."
Only a reboot solved the situation.

What could be the reason for such bad condition preventing all administrative tasks?

Thomas
main: T9-450
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TMzethar
TM Support
Posts: 2819
Joined: 27 Oct 2020, 16:43

Re: Blank start page, browser got 502 load errror

Post by TMzethar »

This problem may be caused by hard drive errors, viruses, or running blockages
We suggest that you try reinstalling TOS, which can generally solve other issues besides possible hard drive errors.
viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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