F2-221 Sub folders vanished

RAID, Volume, storage pool, hard drive, USB, SSD cache and iSCSI LUN
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Trungo
Posts: 1
Joined: 15 Aug 2023, 01:01

F2-221 Sub folders vanished

Post by Trungo »

Hi,
I recently brought a F2-221 to use as a media server.
I set up 3 sub folders in the Public folder (Films, TV shows and Music), and copied appropiate files into those folders.
I then installed Emby and everything has been running perfectly.

This weekend I went to add some more files to those folders via the mapped drives but they wouldn't connect. When I tried to remap one of the drives none of the sub folders were showing, so I opened TOS 5.1. They were all gone, the only thing that shows when I click on the public folder is the recycle bin. All the other folders only contain a recycle bin. I can see all the sub folders for the Emby install.

None of the above sub folders are visible no matter what I use to try and view them, but Emby can still view and play the content in those sub folders and seems to be working fine.
I now have over 700GB of media on the NAS that I can't do anything with other than view it via Emby.
I have not changed anything config wise since I set it up as it was all working as I had hoped.

Thanks
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TMroy
TM Support
Posts: 3065
Joined: 10 Mar 2020, 14:04
China

Re: F2-221 Sub folders vanished

Post by TMroy »

When you report an issue you better tell a full story.
Did you plug in more than one drives that contain a different OS and reboot? This empty /public folder may be not the one contains your data. Try to remove one of your drive and use the previous OS to reboot again.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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