Dead NAS after 5.1.37 Update

The discussion here is limited to topics related to the system update itself. Please post the functional issues after the system update to the corresponding other forums.
Post Reply
User avatar
MasterEL
Posts: 2
Joined: 19 Jun 2023, 13:21

Dead NAS after 5.1.37 Update

Post by MasterEL »

Good evening all,

I have an F2-220 that I just updated to 5.1.37. I've done consecutive updates after a clean install when 5.x first came out. It was sluggish, so I did a reboot within the web OS. After about 10 minutes, nothing happened. Lights green except LAN was off.

Did a hard reset after an hour. Power LED green, HDD 1 and 2 both red.

Powered off. Removed both drives. Power on. Same thing. Power LED green. HDD 1 and 2 both red.

I've been browsing Reddit and the TerraMaster forums, and have come to the conclusion that the initBoot may be at fault, but I am unsure as to how this would happen from a system update.

Upon opening the chassis, I found that the fan connector and internal USB are absolutely doused in glue. What is the recommended way to go about replacing this flash drive? And if I manage to do so without damaging any of the internal components, are all of the configurations stored on the drives themselves?

Please advise. I am skeptical, as some of the responses are simply to replace the unit, as mine is out of warranty now. Thank you.
User avatar
MasterEL
Posts: 2
Joined: 19 Jun 2023, 13:21

Re: Dead NAS after 5.1.37 Update

Post by MasterEL »

Just to add on, I just did the troubleshooting method to remove the battery. I shorted out the terminal for 10-15 seconds. I then replaced it with a new 2032 battery.

When I plugged it into the power supply, there was a spark, which was audible. Unit lights up but same configuration as before. Possible that the power supply is defective, and not able to output adequate current to boot?

Otherwise, I am going to take this as an opportunity to upgrade. Thanks for any help.
Post Reply

Return to “System Update”