Application uninstall and impossible to download

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Brutaldeath
Posts: 27
Joined: 17 Oct 2022, 19:50
France

Application uninstall and impossible to download

Post by Brutaldeath »

Hello,

I still have a problem with my NAS.
All the applications are uninstalled as if by magic, all alone, without anything I ask.
QBitTorrent, Plex and CloudSync were on my F4-423, V5.0.17 and are no longer, neither on the TOS desktop nor in the "installed" tab of the application center.
When I go to search for them to install them, I get an error message: "The operation has failed", on all applications.

There is no error on the disks
There is no network problem
With or without VPN client, I have the same problem

I find it absurd to have so many problems with a 600€ NAS
I was going to buy a bigger Pro model, I won't take TerraMaster, it's over.
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TMSupport
TM Support
Posts: 2313
Joined: 13 Dec 2019, 15:15

Re: Application uninstall and impossible to download

Post by TMSupport »

Please check if the volume is normal.
You can try to restart the device.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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liamsmith
Posts: 1
Joined: 23 May 2023, 12:02

Re: Application uninstall and impossible to download

Post by liamsmith »

Sometimes, a simple restart can resolve software-related issues. Try restarting your NAS and see if the applications reappear or if you can install them again.
Time can put everything into oblivionfoodle
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