F4-423 - Sharing my Initialization issues and the solution

[mflow]

Hi, this will be my first post.

Just wanted to share about my TNAS Initialization experience, kinds suck honestly as the Default Installation Method doesn't work straight away for me. This is also my first NAS so the learning curve is immensely steep as well.

So what happened?

1. Unboxing, obviously
2. Install drives, i am using 1x10TB WD Red Plus Drive, no NVME, no upgraded RAM, just pure drive.
3. Booted the NAS, heard the beep, waited few minutes, heard the three beep
4. using the TNAS PC app, found the NAS, entered the tnas.local website that says loading bootloader with 30 seconds of wait time, so far so good
5. I chose the Default installation setting, selected the 10TB drive (it says GOOD after the initial check), and then the progress bar comes out andddd after the progress says 70% what i found was
6. ERROR! Failed to mount system partitions! Please try again, If it still fails, your hard drive may have malfunctioned. Please initialize your hard drives and try again. Blah Blah Blah
7. Okay, i'll repeat the process, blah blah blah, no avail
8. Alright let's contact the tech support using the live chat, they said i need to re-initialize the drive (what to reinitialize, i haven't even setup the OS yet, i checked the drive using my PC and it works peeefectly fine!
9. 5 hours of tinkering around and manually downloading the TOS from https://support.terra-master.com/downlo ... uct=F4-423, still no avail. I downloaded the TOS 4.2.40, tried to install it, no avail, 5.1.34? meh, not working.
10. But then, just to my curiosity, i downloaded 5.1.24, tried to install it, and voila! It boots! At this point i already consider returning the NAS but then it boots!!

Sooo... can anyone explain to me, WHY 5.1.24 installation package works, but 4.2.40 and 5.1.34 does not?

[TMroy]

Is your drive a new drive? has it been used in another TNAS?

[mflow]

Is your drive a new drive? has it been used in another TNAS?

It is a brand new 10TB Drive. Never used in another NAS (as i don't have any other NAS, this is my first NAS)

[TMroy]

No idea what could be the issue. If such a thing happened again, you can ask for a remote session.

[mflow]

No idea what could be the issue. If such a thing happened again, you can ask for a remote session.

Fingers crossed that hopefully this will not happen again. So far it is working good as intended