backup saves TNAS configuration at unknown destination. Restoration is not possible

Language, region, time zone, power, navigation, notification and more.
Locked
User avatar
las68
Posts: 40
Joined: 14 Oct 2022, 13:52
Russia

backup saves TNAS configuration at unknown destination. Restoration is not possible

Post by las68 »

Device name: TNAS
Model: U12-322
TOS version: TOS_X642.0_5.1.33
Browser: Chrome 112.0.5615.138 (Official Release), (x64)

at Control Panel / System / Configuration / Backup system configuration when clicking at 'Apply' , Config saves (I believe) at unknown destination.

while 'Restore system configuration' was not set up at right folder, so clicking folder icon causes open window dialog to be pointed at last save browser destination.

Looks like misfeature.
User avatar
TMzethar
TM Support
Posts: 2574
Joined: 27 Oct 2020, 16:43

Re: backup saves TNAS configuration at unknown destination. Restoration is not possible

Post by TMzethar »

We did not reproduce the situation you encountered, so we were unable to understand the specific issue you encountered,
When exporting the configuration, it takes a long time to collect and package your configuration. Please be patient. You can also try other browsers, or you can provide a video link for us to understand the specific phenomenon.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
User avatar
TMroy
TM Support
Posts: 2990
Joined: 10 Mar 2020, 14:04
China

Re: backup saves TNAS configuration at unknown destination. Restoration is not possible

Post by TMroy »

The system configuration will be downloaded to the default download path of your web browser. The process of collecting system configuration will take about 1~2 minutes, please wait.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
Locked

Return to “System Configuration”