impossible to update in 4.2.40

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wouya62
Posts: 2
Joined: 09 Apr 2023, 17:39

impossible to update in 4.2.40

Post by wouya62 »

Hello sorry I’m French,
Excuse my English his name is Reverso.
I have a Terra master F2-210 TOS 4.1.24-2005180955.
TNAS PC works correctly and I access all my data.
However in the control panel I can not make any changes .
In software update ,online or manual update impossible Browse and not possible to Apply.
I would like to upgrade to version 4.2.40 is there a solution without losing my data.
Thank you
User avatar
RyanYang
TM Support
Posts: 1141
Joined: 01 Dec 2020, 11:50
China

Re: impossible to update in 4.2.40

Post by RyanYang »

Firstly, you can try changing the browser. If you can choose to update the package, it is recommended that you backup the data and update it in the order of 4.1.24>4.1.27>4.1.32>4.2.40:viewtopic.php?f=76&t=1064
If it still doesn't work, you can choose to reset the system configuration and update it or reinstall the system after restoring the factory settings: viewtopic.php?f=76&t=423
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
User avatar
wouya62
Posts: 2
Joined: 09 Apr 2023, 17:39

Re: impossible to update in 4.2.40

Post by wouya62 »

thank you for your answer
I don’t have a browser problem because I have a terramaster F5-221 with a TOS 4.2.40 that works really well
that I modify without problem.
I hope not to lose my data in manipulation.
thank you again
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