Unable to Initialise new F4-423

Initialization of newly purchased TNAS or re-installation of your TNAS
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ianaway
Posts: 8
Joined: 21 Aug 2022, 04:22

Unable to Initialise new F4-423

Post by ianaway »

There is no way to initialise the NAS.

I plugged a HDMI cable and I can see that the nas is unable to mount /dev/sda1 on /mnt/bootdev and also the eth0 config.

Please help ...
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ianaway
Posts: 8
Joined: 21 Aug 2022, 04:22

Re: Unable to Initialise new F4-423

Post by ianaway »

IN fact, I was able to try to install TOS 5 but it crashed during the install so I had to reboot the device...

Maybe the is install is just partial and that's why it's not working ..
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RyanYang
TM Support
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Joined: 01 Dec 2020, 11:50
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Re: Unable to Initialise new F4-423

Post by RyanYang »

How many percent did it get stuck on during installation? You can try to install TOS 4.2 once and then reinstall TOS 5.
To contact our team, please send email to following addresses, remember to replace (at) with @
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ianaway
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Joined: 21 Aug 2022, 04:22

Re: Unable to Initialise new F4-423

Post by ianaway »

For now, the device does not even get a IP address so it is hard to install anyrhing on it.
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RyanYang
TM Support
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Re: Unable to Initialise new F4-423

Post by RyanYang »

Are you rebuilding the boot system? If you remake it, it may not be successful.
You can try to replace the network port, or use a network cable to directly connect the TNAS to the computer to rule out network problems.
To contact our team, please send email to following addresses, remember to replace (at) with @
Technical team: support(at)terra-master.com (for technical support)
Service team: service(at)terra-master.com (for purchasing, return, replacement)
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ianaway
Posts: 8
Joined: 21 Aug 2022, 04:22

Re: Unable to Initialise new F4-423

Post by ianaway »

I am currently trying to build the first install on the system ...

See the image in attachment .. that's what I get when I boot.
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TMSupport
TM Support
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Re: Unable to Initialise new F4-423

Post by TMSupport »

There is no issue in the screenshot. Can TNAS PC search for the TNAS IP now?
To contact our team, please send email to following addresses, remember to replace (at) with @
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Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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ianaway
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Joined: 21 Aug 2022, 04:22

Re: Unable to Initialise new F4-423

Post by ianaway »

I had to put a USB ethernet card to be able to get an IP.
I think that the 2.5gbps network card drivers are not included in the current bzImage.

Everything is fixed now.
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