How to protect your TNAS from Deadbolt ransomware?

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TMroy
TM Support
Posts: 2990
Joined: 10 Mar 2020, 14:04
China

Re: How to protect your TNAS from Deadbolt ransomware?

Post by TMroy »

{L_BUTTON_AT}TM220user

Although you write a lot, you provide almost no helpful information.

For example:
1. what is your model number?
2. how do you know your files are being encrypted?
3. did you see any pop-up menu that guide you to pay the ransom?This is the important thing ransomware asks for.
4. what is the name of the ransomware?

I can't tell if the issue you're facing is caused by a ransomware attack or a system glitch.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
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TM220user
Posts: 18
Joined: 01 Mar 2022, 23:08

Re: How to protect your TNAS from Deadbolt ransomware?

Post by TM220user »

{L_BUTTON_AT}TM220user
TMroy wrote: 22 Jul 2022, 10:31 Although you write a lot, you provide almost no helpful information.
Rest assured, the feeling is mutual. Especially when someone asks you a specific question, which you do not answer. It took weeks, but I managed to get my unit back online thanks.
F2-220 (x86 flavored!)
User avatar
TMroy
TM Support
Posts: 2990
Joined: 10 Mar 2020, 14:04
China

Re: How to protect your TNAS from Deadbolt ransomware?

Post by TMroy »

{L_BUTTON_AT}TM220user

Sorry to leave you such a feeling, we will move forward to be better, keep pushing us.
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
powerQ
Posts: 66
Joined: 03 Dec 2019, 19:06
Singapore

Re: How to protect your TNAS from Deadbolt ransomware?

Post by powerQ »

oooh, really? I did not find such a report in this forum recently, maybe I missed them? Anyway, I made a backup to a USB drive with USB copy that releases my stress a lot.
F4-221 TOS 5.1.34 (SAMSUNG 250 SSD x1, WD Red 8TB x 1, Single drive)
F2-423 TOS 5.1.34 RAID1(12TB IronWolf x 2)
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