{L_BUTTON_AT}TM220user
Although you write a lot, you provide almost no helpful information.
For example:
1. what is your model number?
2. how do you know your files are being encrypted?
3. did you see any pop-up menu that guide you to pay the ransom?This is the important thing ransomware asks for.
4. what is the name of the ransomware?
I can't tell if the issue you're facing is caused by a ransomware attack or a system glitch.

