Discuss, seek assistance, and report issues related to hardware components, such as hardware platforms, memory, network ports, power supplies, UPS systems, and so on.
Just recieved a new F5-422 and was looking to upgrade the memory to 8Gb so I can run a couple VMs.
Following the RAM upgrade video in here, I opened the case expecting to find an empty memory slot to drop another 4Gb into only to find it already populated with a 2Gb stick, meaning the onboard is 2Gb and not 4Gb. Does anyone know haw am I supposed to upgrade to 8Gb as pretty much every online review of this device states I should be able to or am I only have up to 6Gb?
It seems a little strange to change the spec downwards after all of the reviews have been published.
I think the main board has been revised and there is now only 2GB soldered on and a 2GB DIMM in the slot to get the 4GB model. Problem is I don't think you can now expand to 8GB as advertised.
itisme wrote: ↑19 Jul 2022, 06:33
I think the main board has been revised and there is now only 2GB soldered on and a 2GB DIMM in the slot to get the 4GB model. Problem is I don't think you can now expand to 8GB as advertised.
You can likely verify that easily, just remove the sodimm that currently populated & boot the NAS while it's connected to a display via HDMI.
itisme wrote: ↑19 Jul 2022, 06:33
I think the main board has been revised and there is now only 2GB soldered on and a 2GB DIMM in the slot to get the 4GB model. Problem is I don't think you can now expand to 8GB as advertised.
You can likely verify that easily, just remove the sodimm that currently populated & boot the NAS while it's connected to a display via HDMI.
Before I opened the case I booted it and it showed 4GB in the menu. I then opened the case to see the the SODIMM in place and took it out to see it was a 2GB stick. Looking at the photos on the link you kindly provided I can see I only have the memory soldered on once side, the CPU side has empty solder pads.
itisme wrote: ↑19 Jul 2022, 06:33
I think the main board has been revised and there is now only 2GB soldered on and a 2GB DIMM in the slot to get the 4GB model. Problem is I don't think you can now expand to 8GB as advertised.
You can likely verify that easily, just remove the sodimm that currently populated & boot the NAS while it's connected to a display via HDMI.
Before I opened the case I booted it and it showed 4GB in the menu. I then opened the case to see the the SODIMM in place and took it out to see it was a 2GB stick. Looking at the photos on the link you kindly provided I can see I only have the memory soldered on once side, the CPU side has empty solder pads.
Since the J3455 officially only supports up to 8 GB of RAM & 6 GB SODIMM are not a thing, you might want to contact support to have them send you a replacement F5-422 unit with the proper 4 GB of RAM onboard, so you can actually get to 8 GB, by way of a single 4 GB SODIMM upgrade.
