I have the problem that only about 5000 files are found in the media index. I have reset the directories as I have my photos in a different location.
Unfortunately, the search process then does not continue. Does anyone have an idea how I can get him to search my entire files?
What is your TOS version? please try to update to 5.0.124
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Stuck at a certain number when indexing? If so, is it possible for us to check it out for you remotely?
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Hello,
I took a closer look. Even though I specify other folders to search, they are not searched. Only the directory /Volume1/Photo is searched. All other specified directories are ignored.
Switching on remotely shouldn't be a problem, but the time difference does play a role. My next available appointment is 07/02/22 at around 06:00 Berlin time zone.
How do you know some other directories have been ignored?
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Support team: support(at)terra-master.com (for technical support only)
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Hello, the mediadex seems to have been running since installing the current TOS (5.0.125). Not only the files in the directory /public /photo are searched, but also in other paths. The problem is probably solved. Thanks for your attention and help.
To the question of how I noticed that no other paths are searched, I would like to answer briefly. I uploaded a file to the path /public /photo. In the mediadex, the foundation of the files increased by 1. I deleted them again he sank -1. In all other paths e.g./public/drives/drive_p (for photos) I was able to change what I wanted. The stand in the mediadex remained with 4657 files.
Thank you for your explanation!
The other directories maybe not added to the previous index list successfully. if you encounter further more issues, please report to us. Thank you!
To contact our team, please send email to following addresses, remember to replace (at) with @:
Support team: support(at)terra-master.com (for technical support only)
Service team: service(at)terra-master.com (for purchasing, return, replacement, RMA service)
